Rated 4.3 out of 5 by 155
Rated 5.0 out of 5.0 by Olilogu Buen Servicio
Personal del hotel muy cortez. no tuve ningun problema,
Recomendaria este hotel a mis amigos y allegados
May 25, 2015
Rated 4.0 out of 5.0 by BrotherJoshua Good value and location
This hotel is a great value. Having stayed at many Holiday Inns, I would rate this one as slightly above average for other Holiday Inns around the world. The facilities are very clean and modern, and the staff are very friendly. The bartender was fantastic at making drinks and recommending other bars nearby to check out. The area around the hotel has a decent amount of nightlife within walking distance, and the area felt as safe as any major downtown area in the USA. If you are uncomfortable walking around at night, there are plenty of inexpensive taxis available at the hotel. It didn't take long to get here from SJO, and the Taxi driver knew where the hotel was. I would stay here again.
May 12, 2015
Rated 5.0 out of 5.0 by Muéganos Excelente servicio y confort
Fue excelente el servicio, llegamos antes de que fuera la hora oficial de entrada y la señorita recepcionista nos dijo que con gusto podría asignarnos la habitación.
La cama y sus almohadas son de ensueño, súper cómodas para tener un sueño reparador después de un día ajetreado de turismo.
No teníamos muy claro cuántos días nos quedaríamos. Pensábamos estar sólo 1 noche, fue tan cómodo y agradable que nos quedamos 2 noches.
Después nos fuimos a Jacó 2 noches y cómo los extrañe!!!, tuvimos muy mala experiencia con el servicio, por lo que sin dudar más, decidimos regresar con ustedes con la certeza de que gozaríamos nuestra estancia y así fue.
Cuando regresamos la gerente muy amablemente nos asignó incluso una habitación con mejor vista que la primera, MUCHAS GRACIAS!!!
May 12, 2015
Rated 5.0 out of 5.0 by Gutruben Agradecida por la Atención
Agradezco al personal de recepción por su explendida atención y calificada información recibida durante mi estadía.
May 11, 2015
Rated 5.0 out of 5.0 by albertdavie always great experiabce
front desk always polite and helpfull everything you need is available , this was my third visit with the same great vacation .
May 11, 2015
Rated 1.0 out of 5.0 by sslayton Terrible Front Desk Service
The staff at the front desk were rude, accusatory and generally behaved horribly. Vanesa and her team later in the evening continued to accuse us of lying and hiding people in our room, the reason for which I cannot fathom. We only got them to calm down when we told them to go the room and check for "hidden" guests. They would not let my daughter (a local who lives there) up in the elevator.
April 30, 2015
Rated 3.0 out of 5.0 by AY777 well located, but sketchy neighborhood
As a Gold member I was expecting the room ready at arrival since that was my past experience. Arriving I checked in with another gentleman who was only an IHG member and his room was ready for him, that surprised me. They said if I wanted to add 29 dollar I could upgrade to executive level, etc. I declined, since I didn't see how much better that would be.
When the room was assigned I got a decent room in the corner which was good, but on a very low floor which meant hearing all the buses, music, people downstairs in the park.
The decor is very dated the in every way, not even the lobby was updated. I must suggest the management to really invest in some renovation SOON, as it is I will not return.
Staff were overall pretty nice and helpful, except for 1 bellboy who questioned me when I entered the lobby one day as to what I was looking for or needed, which for a guest staying at the hotel seemed weird.
There was a problem one night with the hot water in the whole establishment where we were forced to take cold showers in the night and early in the morning. That is not acceptable, not apologies/notes/explanation was given until one inquired about it. No pro activeness in this sense.
April 23, 2015
Rated 5.0 out of 5.0 by csanabria Good
Good experience, probably I would recommend it for meetings and conferences
April 22, 2015