Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 367 reviews
85%
Recommend This Property

Ratings Breakdown

367reviews

  • 5 Stars
    204
  • 4 Stars
    86
  • 3 Stars
    42
  • 2 Stars
    18
  • 1 Stars
    17

Great staff

By

January 15, 2017

I have been staying at this hotel for over 10 years, 2 times per year.
Good service, good location, great staff.

Read More
Read Less

Excelente hotel en el centro de San José

By

January 14, 2017

club

Excelente trato y servicio. El desayuno es muy bueno y el servicio de los alineaos es excelente

Read More
Read Less

Highly recommend the second floor bar

By

January 11, 2017

club

The bartender was fantastic in his service and drink preparation and presentation. I highly recommend the two for one happy hour drink specials from 5-7pm.

The service was also excellent at the 17th floor restaurant, where the waiter offered to take our pictures, and the sangria was served layered.

Read More
Read Less

EXCELENTE ESTADIS

By

January 07, 2017

club

Fue una experiencia inigualable. Realmente, la atención recibida x todo el personal fue excepcional. Se preocuparon por atender cada necesidad. El trato en el bar fue excelente, la comida, las instalaciones, la suite presidencial un sueño. Sumamente recomendable.-

Read More
Read Less

San Jose

By

January 04, 2017

Average Hotel. Good location, but customer service and the building itself are due for an update.

Read More
Read Less

Value for Money

By

January 03, 2017

club

A value for money hotel in the heart of the city of San Jose. Within walking distance from sightseeing attractions

Read More
Read Less

Nice hotel with great customer service and amenities

By

January 01, 2017

club

The customer service at the front desk was first class. They were very helpful and so friendly. Excellent breakfast buffet and nice amenities on site.

Read More
Read Less

Love San Jose

By

January 01, 2017

Great room with a gorgeous view. Loved the location.

Read More
Read Less

Great stay!

By

December 28, 2016

club

Wonderful stay in this hotel. Lobby, check-in process, room, restaurant on main floor, and check-out process.

Read More
Read Less

great location

By

December 27, 2016

love it - conveniently located and great room and food. in the center of everything

Read More
Read Less

End of holiday stay

By

December 16, 2016

Having been in Costa Rica for 3 wet weeks, the Holiday Inn was a haven in terms of luxury. No complaints about Costa Rica though. It is a wonderful country.

Read More
Read Less

Muy caro para el servicio

By

December 15, 2016

club

Nos recibieron mal, el trato personal fue pesado. Las instalaciones no son bonitas, la piscina está deteriorada y en malas condiciones. El jacuzzi estaba fuera de servicio. Eramos dos huéspedes y nos colocaron toiletries para una persona. No nos dieron explicación de nada, ni siquiera nos dijeron que el elevador requería la llave, eso lo notamos hasta que no se movía de lugar. La habitación era fría, sin calefacción y con sábanas muy ligeras. En general creo que comparados con la competencia están muy mal y para ser parte del IHG rewards club nos trataron como que regalado fuera el hospedaje. No me gustó. No me dieron la amenidad correspondiente al club.

Posted byHotelStaff
January 04, 2017
Estimado einteil_ , Gracias por tomar de su tiempo para compartir sus comentarios con nosotros. Le ofrezco mis más sinceras disculpas por la insatisfacción general de su estancia la mayor parte con los pobre servicios de nuestro personal y instalaciones no cumplió con sus expectativas. Definitivamente ésta no es la imagen que quisiéramos que nuestros huéspedes y clientes se lleven de nosotros; es por ello que queremos asegurarle que tomaremos las medidas necesarias para que este tipo de incidentes no se repita en el futuro. Nuevamente muchas gracias por haber compartido su experiencia y espero nos permita poder recuperar su confianza en su próximo viaje. Cordialmente, Nancy F. Case Manager IHGService
Read More
Read Less