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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.5

based on 492 reviews
97%
Recommend This Property

Ratings Breakdown

492reviews

  • 5 Stars
    333
  • 4 Stars
    118
  • 3 Stars
    23
  • 2 Stars
    11
  • 1 Stars
    7

Mala atención en el check in

By

May 19, 2018

club

Tenia asignado una capacitación regional en sus instalaciones, pero x alguna razón no habían complementado el pago con el personal de Costa Rica la empresa dio un número de tarjeta que avalaba mi estadía pero el hotel fue grosero al comentar que yo debia pagar sino no podía hacer checkout y mi temor era perder mi vuelo de regreso para mi país. Yo no estaba al tanto de reservas pues yo era solamente una invitada más a la conferencia regional x dos días en su hotel. Me sentí molesta pues el oficial del counter me dejó salir pero me dijo dese cuenta sea Reyes que la cuenta está sin pago me sentí como q me dejaban ir pero que era fugitiva cono que yo tenía la obligación de pagarles. Sinceramente no me gustó el trató

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