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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 352 reviews
85%
Recommend This Property

Ratings Breakdown

352reviews

  • 5 Stars
    211
  • 4 Stars
    72
  • 3 Stars
    17
  • 2 Stars
    29
  • 1 Stars
    23

Great service all around

By

May 25, 2017

club

Customer service was great. The food was great. The room was clean and comfortable.

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Average Accommodations

By

May 17, 2017

The room was sufficient but the bedding (especially the pillows) were not very comfortable or attractive. Some of the towels were taken but not replaced after the room was cleaned. Otherwise it was a rather pleasant stay.

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Great Hotel

By

May 16, 2017

Check in was great. Very nice room. Offered bottled water to spire member. Food was very good.

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My return spot

By

May 16, 2017

My stay was really nice and the staff crew was the bomb from the front door to the housekeeping. I enjoyed and would recommend this hotel to anyone coming to visit Richmond.

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Do not stay here.

By

May 16, 2017

Loud music in the first floor ballroom kept us awake until midnight. Night desk said they could do nothing and suggested we stay somewhere else. Treated rudely for complaining. Felt threatened by the attitude of the staff. Clearly nobody professional in charge of this hotel. Dangerous. Stay away!

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A Night's Stay in Richmond, VA

By

May 15, 2017

platinumelite

A spontaneous trip to Richmond for the NASCAR race yielded a delightful stay with Holiday Inn. I was concerned with short notice of what kind of hotel I could get. Not sure if my IHG membership aided in getting the room I wanted on short notice, or if it just happened to be available. Either way, I was treated to a nice stay.

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Was moved to the this hotel

By

May 12, 2017

club

It was a good stay. However, it was a short stay due to getting there at 10 at night.

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Retrain staff

By

May 10, 2017

club

Double charged , curly short hairs on bed. stainded bed cover, replace front desk staff, and replace restaurant bartender and waitress.

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Loved it

By

May 06, 2017

club

The bwsa were very comfortable and rooms really clean

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Sleep and fly

By

April 28, 2017

club

We chose this property because we had an early flight out of Richmond and would be coming back to drive to another destination. Arrived in the evening and were able to unwind for an early departure. No problems and car/shuttle arrangements seemed easy.

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Conferences

By

April 27, 2017

club

Comfortable bed, great checking in service.
Everyone was very friendly

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Shuttle is terrible!

By

April 23, 2017

club

You cannot get to and from the hotel because the shuttle refuses to pick you up!

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