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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1058 reviews
88%
Recommend This Property

Ratings Breakdown

1058reviews

  • 5 Stars
    631
  • 4 Stars
    234
  • 3 Stars
    86
  • 2 Stars
    64
  • 1 Stars
    43

Poor breakfast buffet

By

October 19, 2017

club

As reported earlier in this survey, food was only warm at best. We felt that the price was rather high for small children. Adding an automatic gratuity to the final bill was kind of tacky. Especially being added to the children's part of the bill. I don't mind paying a 20% tip if all aspects of the meal were superior. In this case, the warm food didn't merit 20%.

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Great staff, great location, very nice hotel

By

October 18, 2017

club

I start saying that this is my third time staying in this hotel. It is very nice without being over fancy. The staff is great, let's say, happy people.
The location is perfect; walking distance from St Armand Circle and just in front of the beach. Parking is easy.
Rooms are clean and have anything you need..
I really recommend it...

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Subpar at best

By

October 18, 2017

See previous comments. It will give you a good idea.

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Beautiful hotel with fantastic staff!

By

October 14, 2017

club

We are a ING member and have been to this hotel a few times. My husband and I decided this trip was one of our favorites. When we checked in, Donna had the availability to upgrade our room to a king size bed with gulf view on the 6th floor without any hesitation. Unfortunately we noticed there was a small drip in the ceiling the next morning most likely from the air conditioner condensation. They immediately looked it over while we went to breakfast and were very apologetic that they had to move us while offering us assistance. We only had to move one floor down which was very easy. Donna gave us vouchers for free breakfast the next two days. We also traveled with our little dog and every day Donna greeted her with love and attention. She is such a great example of how to show personal Customer attention, and we truly appreciated all she did for us. This is our go to destination for sure!

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A decent choice if you want to be at the beach

By

October 13, 2017

club

Great location, responsive staff. Very 1980s Floria decor. Terrible WiFi, average breakfast.

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Brilliant stay

By

October 13, 2017

Loved this hotel, very close to beach and excellent restaurants. Hotel clean but quite high price but worth it, will be back.

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Great weekend stay

By

October 11, 2017

club

First stay at this location. Great room, friendly, professional staff, comfy bed and pillows. The air conditioning wasn’t working in the lobby and bar which made it uncomfortable but even that wouldn’t keep me from booking another trip.

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great location

By

October 10, 2017

in fromt og lido beach, walking distance to restaurrnts snd shops, great staff, overall amazing stay

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A wonderful stay

By

October 09, 2017

club

The location of this hotel is great! I love being able to see the gulf from my room!

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Birthday getaway at Lido Beach

By

October 09, 2017

platinumelite

Comfortable bed and great service,Birthday getaway at

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Post Hurricane Success!

By

October 05, 2017

My original vacation was canceled due to hurricane Irma. The hotel made it easy to quickly reschedule for the following week once they reopened. Every effort was made to make my stay comfortable and relaxing. Clean and bright rooms. Phenomenal staff. Easy access to shopping and restaurants and easy stroll across the street to the beach. Highly recommend!

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Great room view

By

October 03, 2017

club

Hotel staff very friendly and helpful! Pool was nice. Beach right across the street. Beautiful view from room of the beach!

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