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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

4.1

based on 1310 reviews
76%
Recommend This Property

Ratings Breakdown

1310reviews

  • 5 Stars
    552
  • 4 Stars
    451
  • 3 Stars
    187
  • 2 Stars
    70
  • 1 Stars
    50

服务不错

By

May 24, 2017

club

整体感觉还算不错,做酒店业会比较辛苦,但毕竟是国际品牌IHG…所以企业文化对于员工的感染影响力要变为实际行动,Holiday Inn这个品牌不要浪费掉…

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一次不错的入住体验

By

May 23, 2017

酒店位于上海火车站附近,离地铁口很近,出行方便。酒店舒适干净,体验很好。还给优悦会会员有饮品赠送,很赞。

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あんまり良くない

By

May 23, 2017

立地はいいが、タクシー利用の対応、部屋のキーが無効になる問題などなど今回は満足できないことが多かった。

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外观老旧

By

May 23, 2017

外观老旧,走廊狭窄,房间较小,隔音效果有待改善。服务质量上乘,这是可以加分的地方。
房间窗户较高,让人不适应,是否可以改善?

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good pillow , clean room , comvinient breakfast ,

By

May 22, 2017

club

overall is good experience overall is good experience overall is good experience overall is good experience overall is good experience overall is good experience overall is good experience overall is good experience

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会員向けサービスの不充実

By

May 22, 2017

club

会員として受けたサービスはウェルカムドリンクのみでした。タオルの交換もなく、コミュニケーションが難しいホテルと感じました。

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性价比高

By

May 21, 2017

交通方便,有大巴直达机场,有上海火车站,有地铁站,周边有各种餐饮,性价比高,环境舒适,员工服务态度好

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性价比一般

By

May 20, 2017

性价比一般,地段在上海也不属于特别好,但价格却较高,与其他假日酒店比,这家在硬件配置方面并不高,感觉与智选假日差不多,甚至还不如一些智选假日。

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床铺舒适,服务一流。

By

May 20, 2017

club

以前出现过过问题,我预定好的酒店,由于飞机晚点,我在上午就提前打电话通知酒店前台,我会晚上到酒店,让前台给我预留好我订的大床房。结果半夜到上海的广场假日,前台说没有大床房了。我说我特意打过电话让你们预留了。然后,前台就说没办法解决。然后就不理我了。我说你们就是这么对待你们IHG的会员的?然后她居然还是不理我。由于我第二天有比较重要的会议,只能大半夜的在马路边打车,然后在携程临时预定了桔子水晶,然后到了桔子酒店都已经半夜12点多了。第三天办完事情,打电话给IHG投诉,打了一圈电话,都是推三阻四,最后说调查一下,然后给我回复。然后,就没有然后了。我非常失望,本来想给IHG总部的客服部投诉的,再也不想住IHG了,后来想,IHG的员工也是为了混口饭吃,就算了。后来有一次还是在这个酒店,餐厅的领班非常热情,在我吃早餐时主动和我做入住酒店满意度调查,我把事情跟她唠叨了半天,她代表IHG表达了歉意。其实我也没有期望她能解决什么问题,但是最基本的对待顾客的态度是对的。不多说了,入住上海广场假日酒店,对于服务完全是碰运气,遇到好员工,服务非常好。遇到诸如实习生之类的,就自认倒霉吧。

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family stay in Shanghai

By

May 19, 2017

very comfortable place to be with family and small children

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素晴らしいサービスで安心できる滞在

By

May 18, 2017

platinumelite

水回りの設備面で、若干古さを感じますが、それを補って十分なメリットがこのホテルにはあります。
上海駅近くの立地で、ホテルのサービスもとても丁寧で、初めての滞在であっても安心して滞在できます。
コストパフォーマンスもよく、おすすめです。

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hotel confortable

By

May 16, 2017

confortable et service agréable et de qualité, chambre et salle de bains très propre.

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