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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 949 reviews
84%
Recommend This Property

Ratings Breakdown

949reviews

  • 5 Stars
    493
  • 4 Stars
    324
  • 3 Stars
    75
  • 2 Stars
    31
  • 1 Stars
    26

商务首选

By

July 22, 2017

platinumelite

前天服务人员态度非常好,笑容甜美亲切,入住期间享受到IHG会员礼遇 非常适合商务 炎炎夏日 一天的忙碌 回到酒店休息充满了亲切感

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舒适的住宿

By

July 19, 2017

platinumelite

由于是优悦会的白金会员,所以习惯把洲际集团酒店作为旅行目的地的首选,这次选择上海古井假日酒店使用积分兑换,酒店对于白金会员依然给予了很好的礼遇,不仅房型升级为套房,还赠送了早餐。体验了一下HH和泳池,都还不错。

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一次糟糕的优越会成员酒店体验

By

July 18, 2017

club

入住时,前台checkin工作人员对流程不熟悉,两位客人入住只做一张房卡。
两位客人入住,只给一张赠饮券。客人主动提出需要两张,工作人员用各种理由拒绝,最后客人只好一张不要。
每晚房间均听见楼上敲打类似电钻声音,由于噪音持续时间不长,未要求换房。
1014房间含双早,第一天早餐只使用了一人,同事提出第二天share一个名额出来,第二天早餐没有任何流程控制,比如签字确认,导致早餐有三人吃饭。导致额外加50元早餐费用。
本次共开了7个房间(1203 1401 1014 1509 1820 2006 1417)七个房间发票全部开错,中国工商银行写成中国功能上银行。已经离开酒店后客人发现问题导致额外麻烦更换发票。
水单上客人地址是默认旧的,未有任何提醒。导致更换单位的客人很容易使用了前单位地址。1820房间升级到行政楼层,却告知不能使用行政楼层happy hour餐厅。1509房间房卡无缘无故实效两次。总之,非常糟糕的一次优越会成员酒店体验。

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房间有异味

By

July 18, 2017

房间有异味,不是烟味,一股霉味,到的比较晚也就没换房间了。入住时时是按公司的协议价,早上四点多退房,开票开客户的要加150元,也是无语了。

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房間舒適,服務一流

By

July 18, 2017

1、床鋪舒適,睡眠很好
2、為適應我喝茶的習慣,客房服務人員會提供更多的飲用水
3、房間清潔乾淨,心情好
4、餐廳上菜快,味道好
5、退房時,前台已提前準備發票等文件,減少了等待時間

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服务不错

By

July 18, 2017

club

服务比想象的好很多,每个人都很礼貌。很出乎意料啊,4星的酒店,5星的态度。 虽然硬件老了一些,但是还算是满意的

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服务一流

By

July 18, 2017

club

干净,热情,舒适,特别是前台的服务人员能认识我,对我快速的进行了入住,并会员送了一张饮料券,很贴心。
希望继续能有这么好的服务以后的入住。

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Nice and Convenient

By

July 17, 2017

club

Reasonably well.
Except the pillow, even after requesting for firmer/ neck support, just did not match the pillow of my previous hotel, cheaper, yet the sleep is much better.

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服务一流

By

July 16, 2017

每走到任何一个地方,服务员都会热情友好的打招呼,无论是入店,前台,餐厅等等。你所需要的一些帮助也都尽快的解决。

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服务一流

By

July 15, 2017

club

前台经理为我解决了很多问题,客房服务也是一流的水准,酒店的各项硬件和软件设施都是我比较满意的,美中不足的就是这次的行程时间很短,希望下次还能在来体验你们酒店

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My stay at Holiday Inn Vista Shanghai

By

July 15, 2017

club

Overall experience were still acceptable. Counter staff were helpful and supportive, room consider value for money , good space for moving around. Lighting brightness is good. Having dinner n breakfast at restaurant, my comments were food are generally salty, especially the noodles station, need improvement. Internet connection were unable to connect and no one can help me, the whole night struggling but still unable to get connected. As a business traveller this is the worst situation when I can't even get my work done, strongly urge for improvement. Toilet utility is abit old, time to upgrade, especially the WC and shower head..

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房间花洒把毛巾喷湿了

By

July 14, 2017

第二晚洗澡的时候发觉花洒接头有问题往毛巾架喷水,可能需要检查一下?

另外就是垃圾桶没有放塑料袋,有遗留污迹的嫌疑。。。。

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