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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 834 reviews
81%
Recommend This Property

Ratings Breakdown

834reviews

  • 5 Stars
    430
  • 4 Stars
    259
  • 3 Stars
    77
  • 2 Stars
    35
  • 1 Stars
    33

舒适,服务一流

By

June 22, 2017

1. 游泳池大水质挺好,人不多,感觉很好,另外在顶楼,观景不错
2. 服务热情,态度很好
3. there's shuttle bus service available to quite a few places, very convenient

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早餐不错

By

June 22, 2017

大堂有点挤,不过服务算到位,及时送上了饮料券。房间地毯总觉得不是太干净,床太软,其他都不错,尤其去迪士尼方便,吃好早餐刚好等开园。

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舒适,快捷,性价比高

By

June 21, 2017

前台给我办理退房和开发票的戴眼镜的帅哥男孩儿态度相对冷漠,上海的傲娇吧!退房等待时间超过15分钟,开发票不会开,好像是开废了跳号了一堆发票,直接告诉我今天开不出来了,你留个地址吧,我给你寄。然后忙活一会儿又说可以了,让同事帮着开出的发票。全程各种折腾,但是没有任何歉意或解释。

房间很舒服,早餐很好吃

早餐的奶酪就摆在领位台旁边,让人一进门闻到的味道不是太好

客房部大姐们很有礼貌,能做到让客人先行

前台女孩子ABBY工作效率高,笑容漂亮,我远远路过,也会向我点头微笑致意。

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服务不错

By

June 20, 2017

club

客房部员工服务不错,能热情打招呼,并能帮助我提供一些房间没有的用品,就是一点小建议,没有剃须刀,比较麻烦

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床铺舒适,环境很好

By

June 20, 2017

club

本次入住只是短暂停留,感觉整体还行,没有特别的惊喜也不存在什么不满意的地方,假日酒店作为商务或者入住还是挺好的,下次应该还会来

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快递服务, 游泳池

By

June 17, 2017

club

游泳池有特色, 前台服务不错, 专业处理包裹邮寄。 周边环境还可以, 出租在高峰期比较堵, 离11号线也比较近, 整天很好的酒店

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服务好, 地段也好

By

June 17, 2017

club

服务不错, 地段方便, 酒店设施很好, 枕头有多项选择非常贴心。 整个酒店算是假日品牌中排名考前的了。 软件硬件都非常5星级。

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餐饮不好

By

June 17, 2017

platinumelite

早餐没有以前品种多,淋浴水流比以前小。
会员待遇越来越差,服务态度没有以前好。
整体感觉不如几年前,感觉管理没有以前到位

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超预期的入住体验

By

June 16, 2017

club

刚进酒店大堂就觉得比一般的假日酒店要来的气派,办理入住时询问了很多关于迪士尼的问题,前台服务人员一一解答,并且很耐心的告诉我们很多游玩的注意事项,办理完后又询问了礼宾部关于周边餐饮的一些信息,也对我们的出行很有帮助,走进房间眼前一亮,感觉房间超大,采光也很好,唯一的缺点是窗户不能打开,但是整块落地窗也不可能有小窗可以开吧哈哈。老婆和孩子非常喜欢泳池,悬空泳池真是太棒了,很难想象会在一家HolidayInn酒店中有这样的设计。晚上在大堂等人的时候,前台一位员工给我家宝宝送来一个小熊包包,孩子非常喜欢,再次感谢酒店带给我们的温暖,如此出色的服务值得所有回头客,我也会向我的朋友推荐,真的是我住过最好的HolidayInn

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床铺舒服,服务一流

By

June 16, 2017

club

睡得特别好,躺在床上都不想起来。服务人员都很友善。预订价格弄错了,工作人员很积极地帮我解决问题。泳池有特色,但没有期待的那么特别,不太吓人。

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床铺舒适,服务末流

By

June 16, 2017

club

不敢相信这是五星级酒店的行政房,房间很小,床头插座位置极不合理,电视很小,卫生条件很一般,用的洗浴品也是末流,房价通风极差,味道很大。可以说除了有观景窗以外毫无亮点。
服务方面,员工服务意识十分淡薄,没有解决问题的能力和意识,基本上就是推诿。入住没有帮拿行李,入住之后点的饮料不能送上楼,自己点的外卖也不负责送上楼,是我住过最差的五星级服务。

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服务很好

By

June 15, 2017

club

服务很好,热情,办理入住和退房的速度都很快。睡眠用的枕头很用心,有软硬可选,赞一个!就是早餐有待提高。

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