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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 1298 reviews
85%
Recommend This Property

Ratings Breakdown

1298reviews

  • 5 Stars
    667
  • 4 Stars
    474
  • 3 Stars
    103
  • 2 Stars
    27
  • 1 Stars
    27

傲慢、服务又差并业务能力又不行的东华假日酒店

By

May 26, 2017

傲慢、服务又差并业务能力又不行的东华假日酒店,我说3点情况
1、本次商务出差,晚上都在酒店里用餐,在酒店里连续吃了3顿自助餐后,在第4个晚上吃自助餐才发现有碳烤生蚝,所以就跟自助餐工作人员讲来份碳烤生蚝,当时工作人员讲要7点开始供应,我一看手表现在已经是7点02分了,自助餐工作人员又说要等下,我等了10分钟就去问碳烤生蚝好了,自助餐工作人员答复说还没有好,再等会,我又等了10分钟再去问,自助餐工作人员还是答复说还是没有好,,我又等了10分钟再去问,自助餐工作人员说还是没有好。没有办法只能找自助餐收银人员反映,才等了3分钟就拿过来了。体验实在太差,服务太差。
2、在5月20日退房时候,从7点50开始,一直到8点18分钟才退房结束,当时2个工作人员帮我退房,前台又没其他客人在退房,前台工作人员业务太生疏,简单退房开发票也能让客人等这么久,都耽误客人后续赶飞机时间。
3、在5月20日退房回来后,直到今天为止2017年5月26日,住宿积分漏了18日晚上,哎,19日晚上积分到账了,18日晚上没有到账,又是酒店工作人员业务能力欠佳。

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good service

By

May 25, 2017

Careful and considerate service
Good breakfast
Good place for business

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home away from home

By

May 24, 2017

After my first stay here, there was no need to consider any other hotel when in this particular city.

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Great Stay

By

May 23, 2017

Overall my experience was good. The internet worked well, the room was always clean, the food was good and the comfort level was spot on. I feel like this is a great choice of hotel no matter what the purpose of the travel is. I will use Holiday Inn again.

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酒店设施较老,服务比较热情

By

May 22, 2017

club

酒店设施较老,服务比较热情。酒店设施较老,服务比较热情。酒店设施较老,服务比较热情。酒店设施较老,服务比较热情。酒店设施较老,服务比较热情。

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Another Stay in Shenzhen

By

May 21, 2017

Great hotel. Great welcome always from friendly staff. Too short always.

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停车不方便,前台态度好

By

May 20, 2017

酒店的停车场是与大厦其他单位公用的,入住期间正在施工,开车进去不太方便,而且负责停车的保安态度不好,问他应该停哪里、怎么停一概不知,只是催你快点离开。但向前台工作人员反映后,得到了解释和道歉。所以一点点不愉快也立即释怀了。

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持續的好才是優秀

By

May 19, 2017

鬧中取靜,出入方便,11號線到機場與市區都極為方便.酒店所提供的穿梭巴士極為便利的送到附近寫字樓讓出差上班成為種享受,在下雨天的時候尤其令人感到方便與舒適,再也不會有溼答答的麻煩事.

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挺好的

By

May 18, 2017

club

设施旧了点,其他都可以,服务态度好,反应速度快,品种不够多,早餐还可以提高一点,停车场管理一般,还有评价体系太多了,字数要求太多

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睡眠度

By

May 18, 2017

枕头实在太软了!要弄三个枕头还是不够硬实!电视机上的雪花清析度不够!很多年了……网络上覆盖范围太多死角!接收问题很多

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就是太贵了

By

May 17, 2017

酒店哈可以,地方也不错。去海港城南山书城都近。附近小饭店也不少。房间较大。就是没想到最近这么贵,再这么贵的话肯定不会入住了

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Comfortable bed

By

May 17, 2017

Very comfortable hotel, nothing special to raise as always exceptions are met.

a bit isolated next to a busy road, need a few minutes walk to reach dinner place. that's the only inconvenience.

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