Rated 3.8 out of 5 by 186
Rated 4.0 out of 5.0 by Deeni111 Quiet
Good choice- close to restaurants and shopping. I wish gym had fresh water and fresh towels- they were out of both whenever I was there. Carpet in my room had hairpins left over from previous guests. Other than those 2 issues, all was good.
June 20, 2016
Rated 5.0 out of 5.0 by Verified Reviewer comfortable and accomodating
I was just stopping by on business, book quick and ask for an extended check out with meeting. It works all really good, only question was the rate per night as I have stayed in may hotels and thought it was $20 per night too much for the average.
Overall it was good
June 12, 2016
Rated 3.0 out of 5.0 by WorkingWeekend Business practise unacceptable
Although the facility was addaquate for what we needed I find myself continually irritated that I must call every Holiday Inn we stay in about the credit card holds for incidentals. They have been notorious for leaving them on for months and it appears that this Holiday Inn will follow suit. I stayed in three Holiday Inns prior to this stay and another after. The Credit card company insist it is the hotel and not their delay. Switching chains is definitely a consideration as I find this practise unacceptable. Watch you charges on your bill to ensure they get removed.
June 12, 2016
Rated 1.0 out of 5.0 by B_MAC Brutal Stay
This hotel is dirty and not kept in a IHG standard in my opinion.
I brought a sports team to the area and picked this hotel due to my past with IHG, but after this stay I would not go back to that hotel if they gave all of us free rooms.
One room had Vomit in it from the previous guests, the A/C didn't work in other rooms. My room had dirty sheets that were not changes before I checked in.
This is by far one of the worst hotels I have been in.
There is no excuse for a hotel to have this kind of service, I can understand maybe 1 room that has problems, but out of the 25 rooms that we had booked almost everyone of the families that were in the hotel had a complaint.
June 9, 2016
Rated 2.0 out of 5.0 by jemi1200 I WOULD NOT RECOMMED THIS HOTEL
We booked a block of 11 rooms for the weekend of June 3-5.
We had more than our share of issues with your hotel.
-someone had people walk in on them because of dbl booking
-we had people whose rooms did not get cleaned
-we had people whose A/C did not work in their room
-the hallway was like a sauna
-elevators didn’t work properly
-Ice Machines didn’t work properly
That is just to name a few.
I forgot my phone charger in our room, we checked out at 10 am, we were around for a ball tournament until 7pm 9 hrs… AND NO ONE CALLED us, my info was on my booking. When we got home and realized it (we are 5hrs away) I called and sure enough it was there,, NOW they want me to pay $27 to have it shipped to me?
June 7, 2016
Rated 1.0 out of 5.0 by PaulFtMAc Poor service
This is one of the worst Holiday Inns I've ever stayed at. After travelling across Canada and Sherwood Park was our last stop before Fort McMurray. The staff were unfriendly upon check in and check out. There is no breakfast or coffee in lobby. I will not be staying in this property again.
June 3, 2016
Rated 5.0 out of 5.0 by Soccer mommy Breakfast
I would have loved to see a complimentary breakfast at this hotel. We were there for a soccer tournament and I was disappointed as were many other parents. Could have also offered free coffee in the lobby.
June 1, 2016
Rated 1.0 out of 5.0 by Daryll1973 Don't Stay here!!
I am a Platinum Elite member and this is the worst hotel in the fleet!
May 26, 2016