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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 1765 reviews
94%
Recommend This Property

Ratings Breakdown

1765reviews

  • 5 Stars
    1088
  • 4 Stars
    502
  • 3 Stars
    111
  • 2 Stars
    37
  • 1 Stars
    27

Excellent Food and Beverage Service

By

January 15, 2018

I really enjoy the hotel and all of the staffing; however, one particular service that stands alone in "Excellence" is the Food and Beverage staff. About 98% percent of the time when I order room service I am served by "Nithya". As a matter of fact I prefer to order only when I know that she is available because I know that I'm going to get the most sincere and courtesy service. I've been coming to this hotel for over nine years and Nithya took it upon herself to take notice of my preferences and dislikes just to make sure that I am satisfied every time I place an order. For example; she knows that I love grapes and goes out of her way to look at the reservations before I arrive and requests that my fruit plate includes grapes, which isn't apart of the regular fruit plate given to the guests. Nithya always arrives at my door with a smile and hospitable attitude making me feel welcomed and like family in some ways. I know that there are many hotels in the Orchard area, but Nithya's service alone puts Holiday Inn Orchard in a league of it's own and keeps me wanting to come back. Thanks you to all of the staffing on the Food and Beverage team, but a very special thanks and gratefulness to Nithya!

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