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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 814 reviews
82%
Recommend This Property

Ratings Breakdown

814reviews

  • 5 Stars
    399
  • 4 Stars
    212
  • 3 Stars
    88
  • 2 Stars
    60
  • 1 Stars
    55

Spend more and hope for better

By

March 27, 2017

While the hotel was decent I would have to say the customer service was poor at the front desk. Also they may want to inform the customer in person or over the phone of the $50 a night per room safety deposit hold on your card in case of room damages. That can add up quickly. I had two rooms and we stayed three nights. So I was not informed of the $300 hold that would be applied to my card. When I checked in I wasn't given my breakfast slips up front I had to ask for them individually everyday. We were also not informed that we had to have wristbands to enter the pool area since we weren't given any and we were not told this. The staff in the dining room area was courteous and very helpful. Whenever I approached the front desk it seemed as if I was inconveniencing the staff. Some were downright rude. The room was nice enough. It was clean. Nothing to write home about. The hallways however smelled and reaked of cigarettes. I didn't sleep the greatest while I was there the beds were firm. I'm going back to Chicago in August for a concert and I won't be rebooking with this hotel. I would not recommend this hotel. I would tell them to spend a little more and hope the quality will match the price. Overall this hotel didn't leave me wanting to come back and it definitely needs improvement especially when it comes to staff.

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accomodating staff

By

March 25, 2017

club

Hotel was not what I expected from a Holiday Inn as I expected this to be an outdated older type motel. However, it was very modern thoughout the lobby, resturant, and general area.

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the house keeping was the best

By

March 23, 2017

club

the best experience was that house keeping was amazing she made sure she cleaned we love who ever she was. we rippednher $30 she deserved it.

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Relaxing

By

March 20, 2017

club

The atmosphere here is very relaxing and the pool and hot tub will keep us coming back

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toilets are poor

By

March 20, 2017

club

Water pressure is too low in the toilets. Made for a very uncomfortable stay

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Stuck in Chicago

By

March 20, 2017

club

We were involved in a car accident while visiting Chicago, causing us to look for lodging for one night. We choose the Holiday Inn based on the recommendation of our tow truck driver, who graciously dropped us off at the carport. We were greeted warmly by the late night front desk clerk. As we weren't expecting to stay the night in Chicago, the front desk clerk made sure we had all the necessary toiletries. The restaurant staff was so patient with us. The waiter that helped us must have been wondering what was wrong with me, as I was stilll a bit shaken up. He handled us perfectly and made us feel at ease and helped us to relax. Your staff helped to make a stressful situation much easier to handle. Thank you!!

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Meeting Location Ideal

By

March 19, 2017

club

All staff and food service personnel were very polite and respectful. I was in from the south and would recommend this location for future training and conference needs.

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Great Hote

By

March 17, 2017

platinumelite

Hotel very very nice. Great bar/restaurant. The staff is very friendly and helpful.

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Too old rooms

By

March 16, 2017

platinumelite

Rooms need to be remodeled...
Maintenance should be check, the equipment or appliances condition of each room. IHG rewards member should be treated well. How many times I called for early check in. They keep saying no rooms available.
I try to walk through n the hotel to double check room availability , so there is that's why I checked in an hour earlier. I have to introduce myself that I'm elite member.

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Review

By

March 15, 2017

club

My stay was very nice very clean hotel. Swimming pool okay.

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Nice, clean hotel

By

March 13, 2017

club

Very convenient, good food and atmosphere, clean rooms. Easy access to tollways and getting around town

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Great Service

By

March 10, 2017

club

The Holiday Inn in Skokie near Chicago was a great place to stay an I plan to stay again soon. The staff are very attentive and helpful. The rooms very comfortable and the food is excellent. Great value for the money!

Posted byHotelStaff
March 11, 2017
Dear Guest, The team and I would like to thank you for taking the time to write your review and for your kind words. I am delighted to know that you had a wonderful stay with us and found our amenities we offered to your liking. We will be welcoming you back soon. Warm Regards, Mirza Baig GM
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