Rated 4.2 out of 5 by 741
Rated 5.0 out of 5.0 by HI_guest Excellent pre-cruise hotel
Close to the docks, with good service. What else can you ask for, when you've just flown for 7 hours, and are getting on a cruise in the coming days!
June 24, 2016
Rated 5.0 out of 5.0 by JPH1959 Simple check in and out
Stayed on business, black tie dinner at local event. Hotel check in was simple; staff were helpful. Didn't use the restaurant or pool ; just got back to the room at midnight, slept till 6am and had to go. Bed
June 21, 2016
Rated 4.0 out of 5.0 by Thebigman350 Great Staff but Hotel rooms need revamping
This is a good hotel where the staff have gone the extra mile, the only thing that lets it down is the quality of the none executive rooms.
They have upgraded the lounge reception and Breakfast area along with 2 floors, but the remaining of the hotel still dates back and is in need of further upgrade.
This is not to say that the rooms are not adequate but compared to other Holiday Inns this is lagging behind.
But still a great location
June 21, 2016
Rated 5.0 out of 5.0 by Gary61T Great service and staff
Nothing was too much trouble for the staff, they were very attentive and nothing seems to much trouble
Service was very good
Food very good for price, probably the best tomato soup I have ever had at any hotel, all the food was good and well presented
The hotel is in a good location to get anywhere in Southampton.
June 18, 2016
Rated 2.0 out of 5.0 by Darren1970 Nice upgrade in Lounge area - room and service poor
I have stayed in this hotel many times and recently stayed with my 2 children whilst my wife had some friends at our house, and I have to say the service and room quality has gone down hill.
The hotel has a refurbishment in the reception / lounge / restaurant and bar area which is very nice and comfortable and the food was good.
The welcome when checking in wasn't great.
The room even thou booking a family was one double bed and was not made up for another bed, when I called reception they said I could make the pull down bed up, I said they should!..which someone finally came and done.
The TV did not work and kept going off, I asked them to have a look but never got fixed - just kept saying no signal.
We stayed 2 nights and the room was not made up in between.
When checking out I waited to be asked how my stay was but nothing...when I said would you like my feedback to the lady on reception she said yes, I explained the above and all I got was oh sorry that's not good!
needless to say don't think I will be back, I am a spire member and this is the first time in all the years I have needed to complain at a Holiday Inn stay.
June 17, 2016
Rated 5.0 out of 5.0 by Jane1069 Spacious comfy rooms
Spacious, clean comfortable rooms. Beds are very comfy all facilities well provided . Great location if using cruise terminals . View from your window is good overlooking the water front . Room service food could be a little better with quality and presentation but apart from this a clean well established hotel . Even better now it has been refurbished . I always stay here when visiting Southampton and great with rewards scheme as my last stay was free with using my points so even better . Would recommend anyone to stay here.
June 17, 2016
Rated 4.0 out of 5.0 by TAR951 Good Stay
We had a good weekend but the chairs are not very comfortable.
Now you have taken away the suites we stay in the executive rooms so more comfortable chairs would be good.
Also, when the room was serviced for our 2nd night no new water was replenished which was disappointing.
Rest of the stay was very nice and the lady in charge of the breakfast was very good at her job
June 15, 2016
Rated 4.0 out of 5.0 by Barnaus Hotel correcto sin más, con atención de mostrador muy mejorable
Correcto sin más, el personal de recepción muy poco servicial
June 14, 2016