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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1070 reviews
87%
Recommend This Property

Ratings Breakdown

1070reviews

  • 5 Stars
    537
  • 4 Stars
    312
  • 3 Stars
    131
  • 2 Stars
    52
  • 1 Stars
    38

Business event

By

October 17, 2017

club

Staff friendly
Food good
Decor fresh
Outside a little dated

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Convince not to cruise port,hotel needs to be rehad.

By

October 16, 2017

Staff very nice. Convenient stay next to cruise port.
Rooms need updating. Sink drain very slow, rust on tub faucet, Faucet needs many times before water flows, flooring in bath and sleeping room are old.
Elevators are very small and.slow.
Toilet wastes a lot of wate

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Convenient location with good amenities

By

October 15, 2017

club

Really convenient location with decent on-site pool and fitness center. Low hassle. Bar also very good. Didn't have any food during stay but looked ok.

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Good

By

October 15, 2017

club

Hotel was clean. Staff was efficient. Rooms were good size. Overall a good experience.

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Parking

By

October 15, 2017

club

Charged for parking when barriers broken. Lovely room with nice view. Great size TV.
Food expensive in the bar.

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Convenient and good location

By

October 14, 2017

club

Service was average for the price paid.
I had forgotten to bring toothpaste and brush and hotel reception said they had run out of the supplies and made no attempt to help me.
Noise levels was high which disturbed my sleep.

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Great location

By

October 13, 2017

The hotel has a great location. Walking distance to new shopping centre and cinema and restaurants. Ideally located to cruise port terminals. We had a great stay at this hotel, staff very helpful and good facilities. There is only one improvement we feel could be made and that would be to put the shower controls at the entrance of the shower cubicle so that shower can be turned on and temperature regulated beffore you step into the shower.

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A few small issues but overall ok stay

By

October 09, 2017

platinumelite

Overall, our stay was ok although we had a couple of issues which we brought to the attention of the hotel staff when we checked out of the hotel.

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Overnight stay before cruises.

By

October 07, 2017

club

Great hotel stayed here quite a few times when cruising from Southampton.

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Leisure stay

By

October 06, 2017

club

Only stayed for one night, hotel was clean and the staff were friendly.

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Poor very disappointed

By

October 02, 2017

club

Really really needs a refurb . Dinner service was awful. Given a menu the after 20 minutes had too go and find staff to take my order . Very young staff more interested in having a laugh

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Convenient to Cruise Terminal, Comfortable Bed

By

October 01, 2017

The hotel was tired! Rooms need refurbishing!
Reception area, bar

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