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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 484 reviews
85%
Recommend This Property

Ratings Breakdown

484reviews

  • 5 Stars
    272
  • 4 Stars
    102
  • 3 Stars
    50
  • 2 Stars
    36
  • 1 Stars
    24

dated and rushed

By

March 22, 2017

club

the hotel needs to be updated its not up to holiday inn standards. when i was there for breakfast i felt like i was being rushed out, being that breakfast was over at 10, they were johnny on the spot to start cleaning up the food before i was done eating. most times i understand but the problem was daylight savings time kicked in that day and everybody was running behind that morning a little understanding form the kitchen staff would of been nice.,

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Holiday Inn Southgate

By

March 20, 2017

It's always a good nights sleep at the Holiday Inn Southgate.
kind welcoming staff upon your entry with a warm greeting to the hotel. Staff is always on the ball and make you feel welcome. Very nice people.
The over all hotel is starting to look a little dated and could a facelift. But all in all a good nights rest.

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Disappointed

By

March 20, 2017

club

We dropped off written survey @ front desk on discharge.along with 2 lysol wipes full of dirt from our bathroom. She said she was sorry, as I pointed it out. Told her, as management sees fit, maybe we could be compensated. Staff very nice. Inn antiquated. Needs cleaning

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Good bed

By

March 19, 2017

platinumelite

Good sleep clean room. Needed shaving cream and razor and front desk was pleased to provide me with these items.

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Great customer service

By

March 17, 2017

club

The customer service was awsome...
Front desk took the time out to help me with my room

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Hotel

By

March 16, 2017

We were there for a St. Patricks Day party we had a blast.

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Comfortable beds and free breakfast buffet

By

March 16, 2017

Great breakfast buffet! Some of the tv channel don't come in clear. Picture keeps messing up for a second every 5-10 minutes.

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Annual Stay was a Success

By

March 15, 2017

We stay here annually for a charity banquet around St. Patrick's Day and it is always a success. The rooms are always clean and the breakfast area is very nice.

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hotel has no electricity

By

March 14, 2017

platinumelite

we didn't have electricity because high winds took the power out and the staff that was there did everything in there power to make us comfortable even though they had their own issues at their homes. they went above and beyond and i can't tell you enough how much i appreciate that staff.
they handed out flashlights and extra blankets and set up a makeshift breakfast in the lobby which was appreciated.
Kudos to the staff and their management.

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Awesome Staff!

By

March 14, 2017

The staff did everything they could to make an emergency situation (power outage for 3 days) a bearable and safe situation. Kudos for having a well trained team! While it was unfortunate to be out of electricity and hot water for 3 days, the people still managed to stay safely. My only suggestion would be to have more emergency lights on in the hallways connected to the generator (or generator upgrade?)

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Regular visitor

By

March 10, 2017

I stay here all the time for business and its my home away from home. Only complaint is the room desks and chairs are not great for working at (the desk is too high and the chair is too low)

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Pretty nice

By

March 08, 2017

It was a very nice hotel, the bar is extremely loud for a small room, we were glad we werent on the 1st floor. Our towels had stains on them. Great workers

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