Rated 4.1 out of 5 by 198
Rated 5.0 out of 5.0 by Cortland Friendly staff
All Staff members were very friendly and courteous. All staff members greeted you with a smile and a kind greeting.
March 18, 2015
Rated 5.0 out of 5.0 by FredG34 Comfortable Getaway
A very nice place to stay that was conveniently located. Very nice.
March 16, 2015
Rated 2.0 out of 5.0 by Anda Panda Great service but a smelly room
I really wanted to give this hotel an "average" rating, but it was the worst stay I've had at a Holiday Inn property that I can recall. I love my IHG rewards and my status; I love getting a complimentary update when one is available; and, really, how can one complain about value when you can stay on reward points? Nonetheless, I have to complain that my suite smelled like cigarette smoke. When I called the front desk to ask if they had given me a smoking room, I was told the entire hotel was no smoking! Perhaps this was a recent change as it seemed the room was permeated with cigarette smoke. I think the room needs new drapes, carpet, and paint to be made fresh. I was invited to move, but I had just driven three miles and had an hour to get to a wedding. I did like that the hotel offered a shuttle service to Crystal Gardens and I understand it wasn't far from the airport. I didn't have time to use the pool but it looked large. To give the hotel the benefit of the doubt, I did say I would recommend it as I didn't give the staff the chance to make it right by me.
March 10, 2015
Rated 2.0 out of 5.0 by Pmak Stay
The location is beautiful but there was a birthday party with 20 teenagers or so that took over the pool and brought snow inside and made the stay for me and many others miserable. I do not feel the hotel was equipped for such a party especially when the parents were not in the room watching there children. One of the kids parents threatened me in front of security and nothing was said. The channel changer didnt work and my keycard didnt not work initially so i had to go back to the front desk to finally get my key card to work. Not happy with my stay.
March 10, 2015
Rated 2.0 out of 5.0 by nothappy 1 poor service
poor.. front desk not polite had a problem was brushed off. food terrible
March 10, 2015
Rated 5.0 out of 5.0 by Fred13 Great comfortable stay while on business.
As always, I received outstanding service, enjoyed the managers Tuesday night special and had excellent meals. The morning breakfast buffet is really, really good.
March 9, 2015
Rated 5.0 out of 5.0 by bunny24 Great hotel!!
We had a surprise visit to this hotel due to horrible weather conditions. We loved everything about this hotel. The staff are very friendly. Samantha checked us and was very nice to deal with. The room is so clean. The bed was the most comfortable we had on our way down and back from Florida. We had room service for dinner. It was great!! Breakfast was the best. Also loved the pool and hot tub! We will definitely be staying from now on when we head home from Florida! Recommend this hotel to everyone :)
March 8, 2015
Rated 4.0 out of 5.0 by Sean2000 friendly staff and comfortable stay
The Holiday Inn in Southgate was a pleasant stay with some minor issues that i am sure the friendly staff would have assisted me in if i had asked. For the price i would definitely stay again...and the staff was very polite and courteous. The room was clean and quiet, the breakfast was really good, and the ambiance was nice.
March 4, 2015