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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 603 reviews
94%
Recommend This Property

Ratings Breakdown

603reviews

  • 5 Stars
    445
  • 4 Stars
    102
  • 3 Stars
    25
  • 2 Stars
    19
  • 1 Stars
    12

Don't stay on the top floor

By

June 25, 2017

The hotel was clean and comfortable and the staff was friendly. You can hear the air conditioning system on the roof in the top floor rooms. At least in the room we stayed in. Not overly obnoxious but it was annoying. I asked for the top floor and the view was great but the A/C noise wasn't worth the view. The server in the restaurant for breakfast was awesome! Extremely attentive, friendly, and helpful. He provided a level of service that you would expect from a five-star luxury hotel or country club. He should be an instructor so he can share his skills with other servers in the industry. His service is now the standard I will use to evaluate all other servers in the future.

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Quiet rooms and friendly staff

By

June 15, 2017

We stayed for the weekend. We were attending our grandson's baseball tournament.
Very comfortable hotel. Clean and fun surroundings.
Good location to food, and baseball fields.
Definitely stay there again if in the area.

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Great location

By

June 14, 2017

platinumelite

I was attending a conference in Springdale and this location was perfect. The hotel was very clean and the staff was very friendly.

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Breakfast

By

June 12, 2017

club

I've never been to a hotel where breakfast wasn't included in the total price. Its just a hindrance to have to go buy meal tickets when it could be included in the room key packet when you check in.

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Great location!

By

June 06, 2017

club

We stayed here for one night prior to attending a conference nearby. Check in was quick and easy with friendly staff (Mario) to help. The room was clean, spacious and had a very comfortable bed. Wifi strength was good for my needs. I would definitely stay here again!

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wont allow late checkout

By

June 03, 2017

this hotel charges extra for their priority club late check out

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Look forward to staying here when we come to NWAR

By

June 03, 2017

Just a nice place you can count on. Nice rooms, good dining options, free wifi, good accessibility features on request. Pool open to MN, hot tub and workout room nice too.

Could have more fitness equipment and keep hot tub a little hotter, and I hope they do not stop having the free breakfast with $5 extra for hot items. Also wish they'd keep the complimentary coffee/tea open late.

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confortable bed and clean

By

June 02, 2017

The place was very nice and very clean however the prices for the breakfast buffet was very high so we did not attempt to eat any other meals there do to the prices

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Great for families

By

June 01, 2017

club

The hotel was clean, staff was professional and efficient, and the late pool hours great. We will definitely stay here again and I have already recommended it to others.

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Good place for the family

By

June 01, 2017

club

Clean rooms, nice pool and hot tub- a good place to stay. Kids liked being able to look out the elevator down to the ground floor while going up to our room. Coffee, tea and hot water were set out only in the morning- would have been nice to have it available all day. The stay should have included complementary breakfast, but it was extra and expensive so we found fun local cafes to eat. We were on the 7th floor, but when we tried to go to bed I could somehow hear the sound of kids playing in the pool area. I don't know how it could travel up there, but it's like it was being piped in. Very faint, but noticeable.

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Fine, this survey is too long

By

May 31, 2017

club

Nice suite survey is awful way way way way too long too long,

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Staff service

By

May 30, 2017

The staff was very responsive to my needs as my air conditioner did not work the first night, but when i notified them the next morning they sent a repair man within minutes of my request

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