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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 613 reviews
91%
Recommend This Property

Ratings Breakdown

613reviews

  • 5 Stars
    376
  • 4 Stars
    157
  • 3 Stars
    46
  • 2 Stars
    16
  • 1 Stars
    18

Fantastic

By

April 27, 2017

club

The hotel was so clean and beautiful the pool and hottub was the best part and I enjoyed some coffee while there. The only thing that I didn't like was the beds were quite hard but they had nice sheets and were super clean

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Cleanliness of the hotel.

By

April 26, 2017

club

The hotel was wonderful to stay at! Clean rooms, comfy beds, friendly staff was always available when needed. Parking was easy, a nice clean appearance of the building from the outside as well as the inside. Loved the Timothy's coffee and friendly staff members. Thank You for a great experience over the weekend.

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Comfy beds.

By

April 26, 2017

club

Very comfortable beds and clean room with up to date furnishings and amenities. The fridge, microwave and coffeemaker were nice to have.

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Great Service

By

April 26, 2017

Very friendly staff and clean comfortable rooms. Food is good at the restaurant.

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Bad Service

By

April 26, 2017

club

See above comments..........No WiFi and poor housekeeping service and courtesy.

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Comfortable

By

April 25, 2017

Clean rooms. Helpful staff. Comfortable. Easy access to most things.

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Patience when phoning for reservation.

By

April 21, 2017

The lady on the reception desk was very patient with me while trying to set up my reservation. I needed a room to facilitate my dog, and I requested a cot.

The only difficulty we had, was using the Pre-paid Visa card. Apparently this is not a usual method of payment.

The lady on reception found how to process my request and requirements after taking a lot of her time.

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Best Hotel in St.Catharines

By

April 20, 2017

This hotel is great! Great location, wonderful onsite restaurant, A-1 service!!

Comfortable beds. Be sure to ask for a room away from elevator and ice machine.

Suites are gorgeous!!!!! Large hot tubs in rooms.

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Comfortable bed, friendly staff

By

April 20, 2017

club

Room was clean and well equipped. The gym meets the need. The bed was very comfy. Staff are friendly and helpful.

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Not the best

By

April 12, 2017

club

The rooms were dirty (there was gum stuck to the floor from a previous guest), i could hear every word spoken from the lobby in my room, the internet was terrible, my neighbours were smoking in their room and i could smell.

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Annual Convocation

By

April 11, 2017

club

The facility was adequate. Rooms were OK but the hotel is showing its age. The banquet was excellent. Hotel staff with one exception were friendly and helpful.

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Cleam rooms and great service

By

April 10, 2017

club

The rooms were very neat and the service was very warm.

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