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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 607 reviews
91%
Recommend This Property

Ratings Breakdown

607reviews

  • 5 Stars
    372
  • 4 Stars
    156
  • 3 Stars
    46
  • 2 Stars
    15
  • 1 Stars
    18

Patience when phoning for reservation.

By

April 21, 2017

The lady on the reception desk was very patient with me while trying to set up my reservation. I needed a room to facilitate my dog, and I requested a cot.

The only difficulty we had, was using the Pre-paid Visa card. Apparently this is not a usual method of payment.

The lady on reception found how to process my request and requirements after taking a lot of her time.

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Best Hotel in St.Catharines

By

April 20, 2017

This hotel is great! Great location, wonderful onsite restaurant, A-1 service!!

Comfortable beds. Be sure to ask for a room away from elevator and ice machine.

Suites are gorgeous!!!!! Large hot tubs in rooms.

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Comfortable bed, friendly staff

By

April 20, 2017

club

Room was clean and well equipped. The gym meets the need. The bed was very comfy. Staff are friendly and helpful.

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Not the best

By

April 12, 2017

club

The rooms were dirty (there was gum stuck to the floor from a previous guest), i could hear every word spoken from the lobby in my room, the internet was terrible, my neighbours were smoking in their room and i could smell.

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Annual Convocation

By

April 11, 2017

club

The facility was adequate. Rooms were OK but the hotel is showing its age. The banquet was excellent. Hotel staff with one exception were friendly and helpful.

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Cleam rooms and great service

By

April 10, 2017

club

The rooms were very neat and the service was very warm.

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Recent stay

By

April 09, 2017

The room and bed was very comfortable. I felt that I had received Good Value for the prices charged.
I had difficulty getting onto your internet WIFI the 1st night.

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Clean accomadation with good food.

By

April 06, 2017

Well kept establishment with very friendly staff.Cleanliness was excellent with comfortable room and bed. All meals were excellent with great variety. would stay there again with no reservations about anything.

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Clean hotel friendly staff!

By

April 03, 2017

This is a very clean hotel with friendly staff. The restaurant and bar in the hotel are very nice. I would highly recommend this hotel.

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Comfortable hotel , attention to detail required

By

April 02, 2017

Spring, one if the front desk staff and the entire staff at this hotel really work hard to make your experience great. The parking is plentyful and the coffee shop is convenient. Highly recommend. I would recommend cleaning the in room air filters for the air conditioners as the maintained staff consistently, doesn't clean them.

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Comfortable bed and great service.

By

March 31, 2017

club

All good , no complaints!! I'm not a big talker so this iis it!! Now you are starting to annoy me and that is not good!!

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Awesome family fun

By

March 31, 2017

club

Great place for family stay with kids .
Arcade was 20 bowling was five Alden all not bad for a kids night out would highly recommend this place

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