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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 693 reviews
82%
Recommend This Property

Ratings Breakdown

693reviews

  • 5 Stars
    310
  • 4 Stars
    199
  • 3 Stars
    90
  • 2 Stars
    51
  • 1 Stars
    43

Very cold pools

By

March 15, 2017

The pool area was freezing cold and both of the big pools were cold. The lady working the kids activities was VERY rude. Other than that we had a great time. Love having a variety of things to do for the kids!!

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Horrible stay..

By

March 14, 2017

My recent stay Saturday was horrible as I was checking in the young lady checking me an answer the phone 10-15 times, as a employee was calling and I heard the whole conversation not only that she checked me into a room that the bed was broke so put me back in the room next to the elevator which I had asked very kindly not to be put in a room not by an elevator or ice machine as she did not listen and then the young lady was complaining about a previous guest that was checked in before I was very unappropriate I was charged $10 for room service which I was not aware of until I checked my card the next day the bathroom had to urine in the toilet and the dust was two inches thick on the headboards there was four light bulbs out and missing a towel.. after pool closing and kids went to their rooms I was sitting next to my room on the chair and was told to go back to my room by the security guard almost being 40 years old I do not need to be told I need to go to bed or go to my room as I was enjoying the peace and quiet..

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My weekend stay

By

March 13, 2017

Overall good experience expect for being woke up by loud people in the hall at 1:30-2 am

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Emily

By

March 11, 2017

This is a fantastic hotel, especially for those with kids!

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Awesome

By

March 10, 2017

club

Had a very good stay and very accommodating...a place I would love to bring the kids next time.

Posted byHotelStaff
March 11, 2017
Thank you for taking the time to let us know how much you enjoyed your stay with us! We are pleased to hear that you will be returning with your kids. We look forward to serving you the next time you are in St. Cloud.
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Maybe for families but not for the business traveler

By

March 10, 2017

Upon check in the layout of the hotel was not explained to me. I was in room 720. Being this is a three story building that caused me some confusion.

My room was in need of a “modernization” and needs a deep cleaning. Outwardly it appears clean but there is a ton of dust behind things like dressers and nightstands. The caulking around the shower needs to be redone to remove the mildew and the bathroom exhaust fan cleaned of the caked on dust.

Customers also need to realize that this is geared towards family fun time and there are pools, video games, volleyball, and basketball. All of this equals NOISE and my not be for the business traveler.

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Good Value

By

March 09, 2017

club

We had a good stay. We liked the large indoor area for the kids to run. We also liked the breakfast, including free for the kids. The hotel could have been cleaner, however, we were there on a Sunday night after a busy weekend.

Posted byHotelStaff
March 11, 2017
We greatly appreciate you taking the time to let us know all the great experiences you had while staying with us. We truly value our guest comments.
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Very nice hotel

By

March 09, 2017

club

Have stayed here before and WILL AGAIN very nice place/ Only draw back was alot of kids for soccer / otherwise very nice stay

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Super Bowl

By

March 08, 2017

club

Mattress had seen better days. Rec area was solid as always, with plenty of room things to do,

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Hotel stay

By

March 08, 2017

Dated hotel that needs updating. Overpriced rooms during events.

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Really great for kids

By

March 05, 2017

platinumelite

Excellent variety of entertainment for kids of all ages. Short distance to shopping downtown or at Crossroads Mall, and to a wide variety of restaurants. Slept well on a firm mattress

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great place for a family

By

March 04, 2017

The facilities are excellent for a family trip. Something for everyone

Posted byHotelStaff
March 11, 2017
We sincerely appreciate your comments regarding your stay with us. We are always trying to improve and your comments continue to motivate us to be the best in the business.
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