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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 494 reviews
91%
Recommend This Property

Ratings Breakdown

494reviews

  • 5 Stars
    272
  • 4 Stars
    146
  • 3 Stars
    38
  • 2 Stars
    23
  • 1 Stars
    15

Wonderful time

By

April 27, 2017

club

We had a great time and enjoyed the pool and easy access to the restaurant

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Stay

By

April 26, 2017

club

The rooms are not sound proof you can hear others opposite rooms and kids playing in the hallways late into the night. I was not pleased with my stay this time.

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Comfortable bed and great service

By

April 25, 2017

club

Friendly staff, upon arrival when I was told price it wasn't what I was quoted when reservations were book, staff spoke to manager and I got what I was quoted and one night cheaper

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Stay My

By

April 25, 2017

platinumelite

Hotel was good just dont stay there during school breaks. The parents dont control kids these days.

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poor experience

By

April 23, 2017

club

comfortable rooms, but not great service at check in

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Great water slides and good restaurant

By

April 22, 2017

club

Enjoyed our stay! The kids loved the water slide, and the restaurant. Kids eat for free which was nice! The room was clean and big enough. Downside was that the pool was WAY too small for the size of the hotel (max 20 people in it!!). Also check in timetable the hotel is 4:30! Much too late

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Some Dissatisfaction with Staff

By

April 22, 2017

club

The hotel itself is lovely and the Kids Eat Free program is well worth it. During our stay, we misplaced the wrist bands for the water slides. When this was explained to the clerk, her response was simply "sorry". She did absolutely nothing to help. She sent my two children, ages 7 and 4, away completely devastated. It ruined our weekend getaway.

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Kids enjoys the water slides

By

April 21, 2017

club

Kids enjoyed swimming. The beds we comfortable and we enjoyed the food we had for dinner at the restaurant at the hotel.

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Excellent Place to say

By

April 20, 2017

club

Perfect in every way. I loved the hotel. My kids loved the pool and water slide. Staff was very friendly. No complaints about anything.

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Great hotel

By

April 17, 2017

I'll be back. Good bed and clean room. Helpful staff.

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Shelter in the storm

By

April 11, 2017

club

Always a great hotel for a few nights. Clean.
Could always use more up to date coffee machine / materials in the room.

Front desk staff are always so easy to deal with, no issues at all.

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Food

By

April 10, 2017

club

I didn't like the food which is Italian, too spicy

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