Rated 4.1 out of 5 by 199
Rated 1.0 out of 5.0 by Max22315 Care more about business than guest experience
I stayed for an extended period of time from May til end of June recovering from a major surgery. Arrangements for this stay was made in April and they were very accomodating.
All got worse in end. With only 2 days notices I was abruptly told to leave. I spent a lot of money and was in no condition to move due to my condition but none of this mattered to them.
I had all good to say til this happened. All of this could have been prevented not to mention a simple kind gesture and good customer service to rectify situation. Instead I arrived back to all my stuff in storage and no place to go. I was told to go to an extended stay which was not hanicapped accesible for me.
A better solution could have been to use their shuttle to bring me to acceptable hotel and then picked up next day and welcomed back.
From day one calls and emails were left with manager to notify of my needs and situation but I never got a response.
I was left on street at 8pm at night with inability to walk and no where to go. BAD MANAGEMENT AND BAD CUSTOMER SERVICE.
Spread the word and next time you stay consider Eagan Holiday inn which has a restaurant and way better customer service.
Sad it ended this way when it did not have too. I stayed in room most of time and had no issues. I was treated bad.
July 28, 2015
Rated 3.0 out of 5.0 by saintnan Great Location, clean rooms, friendly staff
This hotel though basic is clean and comfortable and has a nice sized swimming pool and jacuzzi both of which may be filled to capacity when junior high sports teams take over those facilities. You may have to ask to have your room cleaned every day if that is important to you. Note that if you stay on the 7-8th ( Executive level) floors the hotel will tell you that you qualify for a complimentary breakfast… when I asked about.for this the staff seemed confused and could ohly offer free coffee.
July 25, 2015
Rated 1.0 out of 5.0 by George542 Poor room, no breakfast
Recent stay disappointed and I will not stay here again. Proximity to work is great however experience not.
- Room air conditioner leaked very bad making floor wet 2-3 feet out from A/C unit
- Elevators very slow and make very load noise, talked to another customer who was staying beside elevators and they reported noise could be heard in room all night long
- Front doors have no auto opening so when your hands are loaded with luggage you have to set things down to open door
- No breakfast included with room, even when local hotels offering breakfast for same price
+ Weight room used was spacious and ok, there are 2 of them
+ Pool and hot tub are nice, pool is very shallow but it's ok
July 24, 2015