Rated 3.9 out of 5 by 287
Rated 3.0 out of 5.0 by Kency Unexpected need for one-night stay
This Holiday Inn was nice and clean. We did not expect to need a hotel on this night so we booked it late. The rate was much higher than expected for a Holiday Inn and breakfast was pricey. However, overall this was a nice comfortable clean room.
May 23, 2016
Rated 5.0 out of 5.0 by Mary4084 Great Rooms
I always enjoy my stay at the Holiday Inn in Stillwater. The rooms make you feel like you are at home.
May 23, 2016
Rated 5.0 out of 5.0 by Leah63 Initial Bad Experience Made Right by Manager
Please read full review because, in the end, I would recommend this hotel. I was recently in Stillwater moving my daughter from her dorm at OSU as well as having her car repaired and spent 4 nights at this location. (I should mention that we've stayed here once before and everything was perfect during that particular stay.)
This stay, however, started off very rocky and by day 2, I was ready to move hotels. I won't go into every detail, but there were too many issues with housekeeping--muddy hallways that weren't vacuumed for 2-3 days, no toilet paper left in the room, room service trays left in the hall for 2-3 days, as well as several other things that alone would not have been a big issue. We also had maintenance issues in our room--AC problems--that I mentioned the first day, that were not properly taken care of until I was actually moved to another room the 3rd night.. Also, several employees at the front desk were not always present, and on about 3 occasions, after waiting at the desk for some time, I peeked around into the office to find them sitting, texting.
By day 3, I was planning to move to another hotel, even though I had only one night left. Deciding that this was unfair to the manager, since I'd never notified her, I asked to speak to her. KIRBY H. was the front desk manager on duty at the time. We spoke privately, and I gave her my full list of disappointments. She was extremely apologetic, listened intently, and promised to make sure that things were taken care of immediately and that I would be compensated for the inconveniences. She asked if I would agree to stay my last night there, and even though I had been quite ready to move, after speaking to her, I felt confident that she was going to take care of the issues and, in fact, stayed the last night. (She did also explain, not by way of excuse, that they had some new housekeepers, one who had a language barrier, that would be getting some additional training.)
I was gone for the remainder of the day, but Kirby assured me that when I returned that night, things would be in order and that there would be compensation. And she was true to her word on both accounts.
Everything was spotless down the hall and throughout my room. I had an AC that worked properly. And I found a very sweet note on my bed apologizing for the inconveniences and offering any other services that I might need. As I left the next morning, I stopped to thank Kirby and told her that I would indeed be back. She was gracious and informed me that they had already had a meeting with the employees who had let some things slip.
So, thank you, Kirby H! You were not only very generous with your compensation, but you took care of every last problem and immediately took steps to ensure that these sorts of things didn't happen again. Nice managerial skills! KUDOS! I will be staying with you soon.
May 22, 2016
Rated 3.0 out of 5.0 by cw6504 Handicap Accessible
I don't know if it is possible for a hotel to offer (or imagine) the answer to all of the possibilities for 'handicapped accessible' rooms, but when specifically requested on the phone for specific need, it is best to not say 'YES, we have that', and then not have it! I have a new appreciation for those in wheelchairs, on walkers, needing tall commodes, frailty, etc. after taking this trip. A 90 year old woman should be as comfortable as everyone else. (Yes, I would gladly go to all of the work to take her again so she can see her great-grandkids and grandkids, but I won't count on Holiday Inn to provide her with the comforts she needs.
If we had not needed those specifics, then our stay would have been just fine! The staff was very friendly and as helpful as they possibly could have been (in person).
May 19, 2016
Rated 5.0 out of 5.0 by TravelJett Great service and very nice hotel
I came to Stillwater for my Goddaughter's graduation from Morrison High School. The hotel was recommended to me because it was new. It was very easy to find, the staff was very friendly and my request for a late check-out was accommodated without hesitation. My breakfast was delivered to my room exactly at the time I requested it. The room was a spacious suite with a separate sitting area and included a microwave, refrigerator, and sink area. Dishes and cutlery were available upon request. The hotel offered a lot of amenities that I was not able to use, but I was pleasantly surprised by all that was available. The best part about the room was that the air conditioning worked great and operated at the temperature I set it - this is a big deal to me because I like it cold to sleep. I also liked that both firm and soft pillows were provided so that I didn't have to ask for different pillows. This was a great hotel and has changed my image of Holiday Inn.
May 17, 2016
Rated 5.0 out of 5.0 by Cherie1610 great rooms, clean comfortable...Loved it
It was a great stay...the staff was very friendly and professional ...I rested well...which I needed badly...I love the Holiday Inn's...No other motel compares...
May 16, 2016
Rated 5.0 out of 5.0 by Stilly visitor Fine hotel to stay at in Stillwater
The hotel was great! Comfortable room, clean, plenty of parking, friendly staff, quiet halls.
The one thing about maid service we didn't understand was that our bed did not get made because there were a few things on it, like my blanket from home. I have never had this happen before.
Also, the room was freezing and I like it cold. We couldn't adjust it so it was always cold. Thank goodness for my blanket from home!
The breakfast wasn't so great. I would recommend going out and not paying for it.
May 16, 2016
Rated 5.0 out of 5.0 by WmMU Nice Place!
Nice, clean room, comfortable bed. Room service breakfast was perfect and reasonably priced.
May 11, 2016