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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.8

based on 555 reviews
74%
Recommend This Property

Ratings Breakdown

555reviews

  • 5 Stars
    237
  • 4 Stars
    126
  • 3 Stars
    97
  • 2 Stars
    50
  • 1 Stars
    45

Awesome staff

By

February 25, 2017

platinumelite

Ryan at the front desk is amazing!! He is always so happy and friendly. He has the best personality I've ever seen! Always helpful and happy. He makes the hotel awesome!!

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Good food

By

February 23, 2017

club

Able to relax , good food. Centrally located by the mall. Staff was friendly.

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Sorry to be losing this great hotel as a Southwest Airlines Crew Hotel

By

February 23, 2017

Love this hotel. Don't understand why the Southwest Crew Accommodation Committee is getting further from the airport for another not as good good hotel.

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Cleveland

By

February 23, 2017

club

Excellent proximity to the rink. Staff was very accommodating. Hospitality room was a bonus.

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Comfortable bed and great service

By

February 22, 2017

club

Enjoyed our stay! Staff was friendly and helpful! Beds were comfortable!

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Affordable, Clean, Comfy

By

February 20, 2017

My husband and I met at this hotel for a relaxing weekend in Cleveland. The staff was friendly and the room was comfortable. We will continue to use this property in the future when visiting family.

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Greeting

By

February 16, 2017

club

the gentleman behind the check in counter was very nice and very informative. We both loved the mattresses so comfortable, we got our wake up call right on time.

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Very comfortable stay

By

February 15, 2017

club

This is an older Holiday Inn facility, still properly maintained and very clean. Enjoyable stay. Thank you.

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Very Friendly Staff

By

February 13, 2017

I found the staff to be very friendly and accommodating. I thought the rooms were clean and very well kept. I would like to see the menu items improved or expanded. I have stayed at many Holiday Inns that had chefs that could prepare a variety of dishes that weren't on the menu

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Lumpy bed and cold room

By

February 13, 2017

club

I would have expected a better nights stay. Bed wasn't comfortable and the heater stopped working in the night. When I told front desk, their response. "Sorry about that, we will contact maintenance. Have a good day."

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Great service

By

February 13, 2017

club

Every staff was awesome from desk people to servers to even house guest

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Consistently Good Experience

By

February 11, 2017

club

I have stayed at this property several times in the past. Once again I found this property to be excellent. Friendly and good staff, good

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