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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 567 reviews
90%
Recommend This Property

Ratings Breakdown

567reviews

  • 5 Stars
    290
  • 4 Stars
    181
  • 3 Stars
    53
  • 2 Stars
    27
  • 1 Stars
    16

Easy hotel

By

January 16, 2017

club

it was an easy hotel to stay in for a brief period. The staff and services were very good. the bar area was a little open and didn't really invite an individual to sit. More private areas for a quite drink would be useful.

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Servizio eccezionale

By

January 16, 2017

club

Ottimo servizio per quanto riguarda la camera, il servizio pulizia ed il servizio accoglienza.

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Kingston South

By

January 13, 2017

The hotel staff extremely friendly and helpful, looking a little tired around the edges in the room we stayed in. Bath plug missing and bath tap isolated preventing a bath to be run.

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Amazing Experience!

By

January 11, 2017

club

Stayed here after visiting a friend. The hotel was beautiful, the receptionis were polite, caring and seemed like they actually wanted to help.

The room was amazing! Loved the bed, shower, kettle, hair dryer. Everything was amazing. The central heating there was actually so good too.

Leaving the hotel was quick, easy and simple.

Overall this has to be the best stay in a hotel I have ever had.

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A very good stay

By

January 06, 2017

The hotel was excellent, very good customer service, staff were excellent, very good evening meal and breakfast, only drawback was where it was situated to the town, a very long walk, we didn't mind as we love walking, could be a problem for some people. Would definitely recommend to friends and family.

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New Years Eve Great Gatsby Dinner

By

January 05, 2017

club

A brilliant well planned evening with special touches to make the event memorable.
A very comfortable room.
Staff very helpful friendly

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Suitable location

By

January 04, 2017

club

Good location for family visit with easy free parking and good access given its Kingston on Thames.
Can leave the car and walk to our required destinations.

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Christmas Stay

By

January 04, 2017

club

Stayed at this hotel over Christmas as our daughter lives nearby. It proved to be ideal - good value, helpful staff, good breakfast.

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Very Good.

By

January 03, 2017

club

Staff were excellent and the room was very clean and quiet. Breakfast also very good.

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Great hotel in Kingston

By

January 03, 2017

Loved the stay there. Rooms are comfortable and staff is very kind. I would recomend it.

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Great service

By

January 02, 2017

club

An enjoyable stay. Room was comfortable and very clean. Staff were very welcoming and efficient.

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Between Xmas

By

January 01, 2017

Great staff, attentive and helpful.
Clean hotel with a great location on the river. However its well over a mile from Kingston town centre.

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