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Rated 4.3 out of 5 by 240 reviewers.
Rated 1.0 out of 5.0 by Make sure there is not a party going on Allocated a first floor room. No warning there was a party with very loud music that night but found out soon enough, Went on until 00:30. No hot water. Breakfast might have been nice if we had arrived for it clean and at least an hour earlier. Stayed here before with no problems, not sure I will do again though. February 26, 2015
Rated 4.0 out of 5.0 by Restaurant Excellent Restaurant Excellent, Room Good/Average, bit dark, but very quiet so scores well there. No mention made at check in / out about my Reward Club Status but I see 300 points have been added automatically so can't complain really I suppose ;-) I would stay here again. February 22, 2015
Rated 4.0 out of 5.0 by One night near Teddington - Great Holiday Inn Very nice and modern H Inn. Best quality HI I've used recently. Rooms a bit small but comfy and clean. Friendly staff. February 19, 2015
Rated 5.0 out of 5.0 by Excellent value hotel With one minor exception, this was an excellent experience; good hotel, friendly helpful staff, good breakfast, decent value. The exception was the bedding - a too small and too thin duvet on the beds - somewhat mitigated by a good heating system in the bedroom. The 2-storey, rather cramped, car park is 100m behind the hotel - far enough away to get wet! Overlooking the river Thames (but with a busy road between the two), it's only a 10-min walk from Surbiton station which is on a fast commuter line into London Waterloo. Overall - certainly a hotel to be recommended. February 19, 2015
Rated 2.0 out of 5.0 by indifferent staff spoil great location This hotel is perfect for an overnight stay but, for a prolonged stay there is not enough storage for clothes, luggage etc which means living out of a suitcase. The first time we stayed here the experience was excellent with staff super efficient - this time the indifference of staff was a drawback. February 19, 2015
Rated 4.0 out of 5.0 by Good location and excellent staff. For us the hotel is in a great location, generally excellent stay. Should have asked for a firm pillow and a bigger cover as it only just spread across the top of the bed! Mattress sank towards the middle a bit too. However only minor quibbles that didn't spoil the stay. February 19, 2015
Rated 4.0 out of 5.0 by Friendly Staff I am always made to feel welcome and acknowledged as a regular guest. The reception desk staff are both efficient and friendly. February 18, 2015
Rated 4.0 out of 5.0 by Good location and Nice Hotel We stayed to visit family and the hotel itself was very nice. We did have issues on the 2nd morning with no hot water but was given a discount. The breakfast was very good. The location was good and only a short bus ride into Kingston. Will definately be staying there next time we visit. Staff were very friendly February 18, 2015
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