Rated 4.3 out of 5 by 297
Rated 4.0 out of 5.0 by Stephy2379 Great experiance
Stayed overnight at the beginning of june had a lovely night easy to check in and out. There was a party happening downstairs but you couldnt hear anything from the room. Room service was lovely and so was breakfast in bed delivered on time and tasted lovely
July 2, 2015
Rated 5.0 out of 5.0 by Helen 54 Lovely room and comfortable stay
I was attending my friends wedding and stayed overnight , and I must admit I was pleasantly surprised. I was expecting something more basic, I've never stayed in a London hotel before.
I have only ever stayed in hotels when going on holiday.
I still think the room rate was quite high because of what I've paid in the past , but I suppose that's London rates .
The room was clean and modern and the bathroom was beautifully appointed, with everything you could need. The bed was quite comfortable although I would have preferred it to be a little softer ,overall it was a very pleasant stay ,the staff were helpful and the breakfast was amazing ....so much choice !
July 1, 2015
Rated 4.0 out of 5.0 by GJ191 Excellent position
Great hotel to stay for a night or two. Very close to Hampton Court Palace and within easy reach of London. A comfortable and clean hotel at a reasonable price.
July 1, 2015
Rated 5.0 out of 5.0 by Kev1963 Great service and lovely room
We were surprised and delighted to be given "Guest of the Day" at check in! This included an upgrade to a river view with balcony and a big, very comfortable bed! The staff were incredibly helpful and courteous at all times and the breakfast in the morning was great! We always choose to stay at this hotel when visiting Surbiton and we are never disappointed!
June 30, 2015
Rated 5.0 out of 5.0 by Tillypup Excellent service and great food
I have stayed at Kingston on several occasions and have always been treated with courtesy and respect by all members of staff. They are friendly and cannot do enough for you. The gym is clean and comfortable as are the rooms (although the duvets are very thin!!). I think the menu is extensive and great value for money and I shall definitely be staying again.
June 29, 2015
Rated 4.0 out of 5.0 by JanL61 Pleasant staff but skinny pillows!
Overall, I would recommend this hotel. I was generally very comfortable, except for the lack of pillow choices. The bed was firm. The staff were pleasant. The rooms are small, but so are all economy rooms in UK. The breakfast was plentiful, full English. It was buffet style which is not my favorite, but one had plenty to eat. The coffee is awful, however, so pick the tea or the cappucino, etc, specialty coffees, which are fine.
June 27, 2015
Rated 4.0 out of 5.0 by Craigmacdld Good Experience Lovely Hotel
Great location for Surbiton and Kingston. Very well appointed hotel.
Disappointed not to have been recognized as an IHG Priority Rewards member and having to prompt on benefits.
Also found checkout to be slow and difficult. Staff talked amongst themselves as a queue grew and twice on being about to be served, I ended up being "trumped" by couriers or deliveries. Despite having questions I ended up being frustrating and using the express box instead.
The room, amenities etc all very good and as expected in a newly refurb Holiday Inn.
June 24, 2015
Rated 4.0 out of 5.0 by Amalien A good night's sleep
Found the stay efficient in a well-presented hotel. Appreciated the free parking into the late afternoon on the day we checked out.
June 23, 2015