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Rated 4.2 out of 5 by 319 reviewers.
Rated 2.0 out of 5.0 by Hotel ok but experience a let down The welcome staff at the desk were cold and unhelpful. Room was not ready until an hour after check in was supposed to happen, no apology and long draw out checking in process twice. When i did get my room and just wanted to relax someone else's luggage was in there which made me worry someone else had been given key to the same room! Staff came to take the bag and they didn't know what was happening (no idea if other person got their bag back?!) and once again no apology or offer to rectify wasting my time. Bathroom switch from shower to bath didn't work. Asked for complimentary products as listed available in the bathroom and nothing available. It just seems completely disorganised there which made the visit stressful when it should have been easy and smooth. Breakfast was good, the staff there were nice but also didn't seem like they had very good English speaking skills which i imagine could be difficult if you actually needed something important. July 29, 2015
Rated 5.0 out of 5.0 by Very good as always I am a regular at this hotel and have never been let down by the room quality or service from the staff. very impressed with all aspects of this hotel (those I use anyway!). One very minor niggle though. Being a newly appointed Platinum Elite member I was looking forward to the possibility of a room upgrade. I appreciate that these are only available where there is availability but was buoyed by the chance when I saw that the hotel was advertising room upgrades on its electronic advertising board at reception. No upgrade for me though .... Not put off though. I am back next week and will continue to use this hotel and brand. Keep up the good work! July 27, 2015
Rated 4.0 out of 5.0 by Convenient Helpful staff and clean rooms with a great view of the river. However compared to other locations I have stayed in Central London found it much more expensive and not as good. Bit of a walk to get into the town and at night would need transport. My bed was hard and I found the design of the room could cause accidents and was hard to locate wardrobe at first! Breakfast good but again expensive. Staff very polite and friendly though and in general had a pleasant stay. July 26, 2015
Rated 5.0 out of 5.0 by Great experience The decor is modern and very well done. The staff are great; the food is delicious. A wonderful experience. July 23, 2015
Rated 2.0 out of 5.0 by Noisy music until 1.00am I was warned on check in that there was a wedding and it may be noisy. Was this supposed to be advice to buy ear plugs as it was too late to change hotel? July 23, 2015
Rated 5.0 out of 5.0 by Great Hotel Really happy with the stay in the hotel. The room was a good size and the bed was huge. July 20, 2015
Rated 3.0 out of 5.0 by Disappointing My stay at this notable hotel was the last of overnight stop-overs on the return - after many years - to my home in the area. The other hotels were also Holiday Inn but 'express', and unpretentious establishments with #however# many redeeming features. This 'South Kingston' hotel has seen better days, though one cannot ignore the small but welcoming reception hall and adjoining restaurant. This section of Portsmouth Road is semi-residential with a number of car businesses within sight, this to a large extent excluding the proximity of the Thames river flowing London-wards. Car parking is inconveniently situated at a location behind the hotel requiring careful driving and a lengthy walk alongside car warehouses or similar. My standard room was comfortable though I suspect in line for refurbishment. My ordered meal - served by a well-mannered Indian waiter - helped me relax before a busy day, I believe this Holiday Inn is better-suited as a location for private functions, one being very much in evidence that particular evening. Unfortunately the situation cries out for space and landscaping, which could transform the attractiveness of a potentially useful venue. July 19, 2015
Rated 4.0 out of 5.0 by responsible director I am happy to recommend the hotel to another. The hotel was clean, high quality and the atmosphere was very friendly. July 17, 2015
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