Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1364 reviews
81%
Recommend This Property

Ratings Breakdown

1364reviews

  • 5 Stars
    672
  • 4 Stars
    461
  • 3 Stars
    140
  • 2 Stars
    59
  • 1 Stars
    32

前台入住/结账效率高

By

July 23, 2017

club

入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。入住迅速,离店快捷。

Read More
Read Less

室內照明

By

July 22, 2017

因晚間還需要工作使用電腦,書桌只有小檯燈不夠使用,電視訊號差有時連新聞都沒辦法看,空調溫度也是沒辦法依設定運作,下午和傍晚溫差進5度

Read More
Read Less

整体不错 还会选择

By

July 21, 2017

platinumelite

整体不错, 再次入住, 服务人员热情 交通便利,附近吃喝选择多, 去景点也比较方便 , 唯一欠缺是 早餐相对品质有所下降。 总体来说满意, 会考虑再次入住。

Read More
Read Less

服务好

By

July 20, 2017

club

要了高楼层的房间,真的很美,如果说350一晚的价格,景色就值200。酒店交通便利,楼下就是松鹤楼,口味一般。一楼星巴克不错。总之是很不错的一次入住体验

Read More
Read Less

地理位置方便 但设施老旧

By

July 19, 2017

platinumelite

位于苏州老城区,酒店应该有些年头了,设施比较老派陈旧。早餐属于一般水平。虽然升到了行政套,但由于前台并未告知是否可以使用酒廊,故不对酒廊进行评价。

Read More
Read Less

位置不错,性价比高

By

July 19, 2017

位于山塘街附近,位置不错,性价比高,值得推荐。房间安静,视野也不错,早餐尚可,但有待加强。总体满意。

Read More
Read Less

床铺舒适

By

July 19, 2017

员工服务态度有待提高 ,可能电梯有门禁,所以进门没有门厅服务。前台退订业务不够熟练,一位女前台服务态度一般,

Read More
Read Less

地理位置好

By

July 18, 2017

club

在苏州,二环内保护老建筑、文化,所以没有高楼,站在茉莉花楼上,可以俯瞰苏州白,感受这里的底蕴,不失为一种不错的体验

Read More
Read Less

行政酒廊

By

July 17, 2017

platinumelite

行政酒廊应该合理管理,在遇到顽皮小孩时,应该及时提醒家长将小孩带离,不应该让他影响其他客人,保持公共场所的安静和舒适。

Read More
Read Less

苏州茉莉花

By

July 17, 2017

platinumelite

一直去住的酒店,酒店有点老,但是各项软硬件指标都相当不错,服务员也很热情,因为是白金卡,晚上能去顶楼吃自助餐,居然还不错,赞一个,相信以后去苏州还会住这家酒店

Read More
Read Less

Nice stay

By

July 16, 2017

club

Nice stay. Hoping to be back.
However, Dining experience needs to be improve further, far fromstandard from different Holiday Inn Hotel properties.

Read More
Read Less

Good on price

By

July 16, 2017

1st time stay. Good location. Maybe it's old hotel so room facilities are a bit old but price is cheap which is alright

Read More
Read Less