 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience 4.1
86%
Recommend This Property
|
great services available
ByBlin1
August 08, 2016
Had a great stay, comfortable and clean rooms, staff were exceptional
Comfortable place
By
August 06, 2016
Near the chinese market
So very comveience place and cleane hotel
Nice and friendly
ByKellyo13
August 04, 2016
Nice and close to everything
Staff friendly and helpful
In-room dining great
Good Location
ByFamily11
August 02, 2016
The hotel is centrally located and convenient to go around the city.
My wife and I checked late evening of July 20th. The staff at the night shift didn't seem to know how to handle requests for wifi with a Spire Elite status. The membership didn't carry any benefits such as any room upgrade or preference. The saving grace was the morning day staff who welcomed us warmly the following day. It was after four days that one of the staff offered us a room upgrade. But we did not avail of it anymore because of the hassle in packing your stuff.
Cappuccino ottimo
ByVdevito
August 01, 2016
Viaggio parecchio in tutto il mondo e il cappuccino difficilmente viene fatto come in Italia. Qui hi trovato un cappuccino ottimo, sembrava di risvegliarsi in Italia
mediamente molto buono
By
August 01, 2016
A parte per le rifiniture del bagno (un po' datate), l'hotel merita di essere raccomandato
wonderful location with easy access to everything
Bylzhou06
August 01, 2016
a great hotel place to stay at SYD downtown core. room are clean and friendly staff throughout the experience.
Great Hotel Location
ByCapricorns
July 28, 2016
Close to Darling Harbor. Light rail from central to the hotel. Everything is close by. Hotel staff polite, rooms are clean
会员服务一流
By
July 25, 2016
用官网预定,可以很早入住,免费wifi.,值得再次入住。背靠唐人街，吃中餐极其便利，步行到darling harbour也是很方便，那边的海鲜，意大利餐厅非常的好。酒店本身的餐厅也很优秀，跟朋友中午吃了午餐，赞的很！
Great place to stay
By2Travellers
July 19, 2016
We have stayed here a number of time in the past year or so. It is so convenient for everything - especially to attend theatre shows. It is right in ChinaTown and only a hop, skip and a jump to the light rail stop.
The staff are always friendly and helpful and you do not have to wait for any one to assist you.
Staff ruined experience
ByMrbobu
July 18, 2016
The hotel was fine, but the staff ruined the experience. I was very surprised how rude they were considering how friendly people in Australia are. The person that checked me in barely knew what he was doing, he kept asking the manager questions (which is fine if he is new, this wasn't the issue). When the manager came over, he couldn't find my rsvp, then as he found it and he was checking me in, he didn't ask for a room preference (room preference was mentioned on the rsvp). After he checked me in, he said "alright, we got you in a one bed room", and I said wait a minute, "I booked a two bed room, I'm going to need two beds", he angrily fussed at me stating "WELL THAT'S INFORMATION I COULD HAVE USED BEFORE", I kindly stated that it was also on the rsvp. I then asked him "is that how you treat all platinum members"? He never apologized and said, "okay we switched you to a 2 bed room, can I help you with anything else?" I asked what time breakfast was and if it was complimentary, and he again very rudely said "no breakfast is not complimentary". I then asked him, "not even for platinum members (they never acknowledged I was an Platinum member either)? what good is platinum for then"? He sarcastically said "you booked on points, you don't get breakfast with points, but if you'd like, I can give you a discount, it's normally $30 and I can reduce it to $20!" I never realized it was a crime to use my points on vacation, he sure acted like it was the worst thing in the world. I'm a longtime member of IHG and rarely post reviews, but I feel that this one was necessary because I don't want other hard working folks like me and you to have a ruined experience.
Great Service
BySimon0306
July 12, 2016
Great Service, Fantastic Upgrade, Staff is very warm, very professional, very efficient, very helpful