Rated 4.1 out of 5 by 721
Rated 4.0 out of 5.0 by Little Lighter good location but noisy group guests always
I have been staying in Holiday Inn Darling Harbour for 3 nights. In general the experience in staying in this hotel wass not bad, however it was too crowded and busy everytime I got off from lift and required to pass through group room guests. Room was ok, cleaness was kept good however front desk staff were required for further training to greet room guests.
October 6, 2015
Rated 4.0 out of 5.0 by Ray the Safety Guy Good Location
Great location close to harbour and Chinatown. Very busy hotel and staff were OK. Few issues in room were attended to promptly and overall we were very satisfied with our stay. High tariff for the standard of hotel.
October 3, 2015
Rated 3.0 out of 5.0 by jeanpaul48 salle de bain vetuste
Cet hotel est magnifique et bien placé .Il est dommage que les salles de bains soienst aussi vetustes
October 2, 2015
Rated 3.0 out of 5.0 by Arasan2409 Unfriendly Staff
Great Location but unfriendly staffs.
No benefits for Platinum Elite. Everything has to be asked.
Will not recommend to my business associates.
October 1, 2015
Rated 4.0 out of 5.0 by helen23 Comfortable bed and very friendly staff
The room was well apppointed the the beds very comfortable as were the pillows excellent nights sleep. Staff very friendly
October 1, 2015
Rated 5.0 out of 5.0 by Bobutah bob visit
a very nice place to stay, superb staff, great location
September 30, 2015
Rated 5.0 out of 5.0 by Patche Location Location
We [my husband and I] would highly recommend due to the location to Central Station, Markets, The Light Rail, Darling Harbour
No need for transport as you can also get the bus [free] from Circular Quay to Central Station.
No need for a taxi from Central Station where the buses come in from the Airport and the Train - walking distance
September 30, 2015
Rated 2.0 out of 5.0 by sachinprasadoz Customer Service needs Improvement
I am a frequent traveler and as a paying customer do expect good service!! Holiday Inn Darling Harbour was my choice on this occasion due to the location. However, the experience from check-in onwards was not pleasant and did not resemble a 4 star service. The only thing I can say is that atleast the house keeping staff were pleasant. The rooms can do with some vacuuming as there are lots of thick dust deposits near the curtains. On the 1st night of my stay, I reported an issue with reception regarding the TV not working. Had to call them 2 times with no resolution eventually I had to give up. No one bothered to call me to inform if there was an outage...was just ignored. In general, I would recommend improvement in the customer service offered by the reception staff and restaurant staff. Reception: No smiles and if asked a question the response by one staff member was 'What?' when we said 'excuse me'. Shilpley's restaurant: at breakfast, felt staff had alot of stress and came out on their facial expressions... whether it be skeleton staff on the 5 days I was here or just need more training. In addition, for some reason, teaspoons were never available. JBs restaurant was a strange experience on my first day. There was no one to serve when I literally had to find a staff member and say 'do I sit anywhere'...plus had to ask if we can still order. Response was 'Yes I'll be with you soon'. Calling room service was always entertaining. I asked for plates and cutlery on 2 occasions and the lady on the phone was like 'Okkkk'. This was weird as she thought I was kidding with the response I received and I was making a strange request. On one occasion I tried calling room service, however no one answered. Called reception who bounced me back to room service with the same result. When I called reception again, without answering my call was cold transferred back to room service. Frustrating!!! I won't be returning to this hotel in a hurry any time soon. Hope management take action and do improve on service.
September 28, 2015