Rated 4.2 out of 5 by 649
Rated 3.0 out of 5.0 by Tim Beattie Not what it used to be
The staff at this hotel are excellent. However a number of recent "innovations" are severely detracting from the value to customers.
1. The in room mini-bar is described as ":just the way you like it". What this really means is that there is no mini-bar service - only room service.
2. The restaurant which was refitted recently is a complete mess at breakfast time. Often there is a long queue and the new set-up of the food bar seems designed to cause severe congestion. I don't bother any more.
3. The new parking arrangements are not good and there is no valet parking any more.
4. The in room TV service is very patchy. Often the control units don't work properly or the quality of the picture is very poor. I suspect this system needs updating.
Although I have stayed at this hotel over 150 times, I don't use it now unless I have to.
June 29, 2015
Rated 1.0 out of 5.0 by Hank97 Rude staff & horrendous service
Customer service needs attention. A very rude manager... training and directing their staff by angrily shouting while we checked in.
Also found that the room we were to be staying in was not ready yet (rooms were not cleaned from the previous guest). When we went back down to the front desk to inform the manager on duty, she didn't bother to check and look over the mistake but rather questioned (quite rudely might I add) with an annoyed expression.
Food quality was poor. Worst I've ever eaten. How is it possible to make such disgusting food with the same ingredients most households use.. Shocker..
Highly recommended to NOT go. What a waste of time & money.
June 28, 2015
Rated 4.0 out of 5.0 by amerch Good hotel in preferred location
Reasonable, great service, pleasant staff.
My experience was good overall, except for few unsatisfactory service related to package delivery and shuttle service.
Please note that the hotel does not provide shuttle service to Airport. Internet rate is very high unless you are IHG member. Breakfast rate is very high if it is not included in your package.
June 27, 2015