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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.4

based on 1115 reviews
85%
Recommend This Property

Ratings Breakdown

1115reviews

  • 5 Stars
    683
  • 4 Stars
    302
  • 3 Stars
    88
  • 2 Stars
    19
  • 1 Stars
    23

床铺舒适

By

October 17, 2017

club

十一期间入住的豪华套,网上订的,忘了自己是会员,应该打电话问问价格。酒店位置很好,很干净,但体会最深的是床,比其他酒店的床软,软床提高睡眠质量

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酒店清扫不干净

By

October 17, 2017

club

连续入住两天,第二天清扫不干净彻底,地上的垃圾没有清理干净,客服打扫人员很早就在酒店楼道间大声交谈,影响睡觉

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员工服务态度有待提高

By

October 16, 2017

打算带小孩去游泳,先去看看吧,泳池接待男服务员态度非常差,直接说,不能看,只能看视频,还说了冷!前台人员不认真,问会员是下午两点退房吗?她却回答说不是,都是12点,因为酒店满房之类的原因,后来又打电话问前台,说确实是下午两点退房,差点被那个给忽悠了。不满意。不过酒店直通商场还是非常棒的,很方便,很喜欢!房间里再备上塑料拖鞋就更好了。

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性价比高

By

October 16, 2017

性价比高 服务不错 设施陈旧 办理登记入住的时候 需要等待很久 作为洲际酒店集团的大使会员 以后应该不会再次入住这家假日酒店 还是洲际酒店、皇冠假日比较靠谱。。。

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餐厅服务人员值得点赞

By

October 16, 2017

club

商务会议,入住水游城。入住后发现该酒店房间面积远不及日前入住的京基皇冠假日酒店,并提出想更换房间,但由于入住率较高,因此没有如愿。入住后,体验了健身房,行政酒廊等......员工的精神面貌太差了。第二天通过前台更换了房间,面积大了,但没有了浴缸。之后用早操被告知只有一位可免费食用,当时非常生气,我入住时办理的两位早餐,这时,二楼餐厅的一位戴眼镜短发的女孩(服务生),为我服务,让我们先行用餐,她去沟通。沟通后为我们送上了咖啡,并表示歉意。心情顿时好转。离店手续繁琐,没有体验到会员的待遇。对该酒店很失望,但有上面提及的女服务生的出现加分不少

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123456

By

October 15, 2017

club

服务人员态度不错 不过遇到事情处理问题不懂变通 需要客人等待时间较长 1111111111111111

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睡眠质量很好,也很舒适,服务也很到位

By

October 14, 2017

platinumelite

已入住多次,包括品牌下其他酒店,很满意,希望你们以后更加的完善,越来越完美,让我们有更加好的体验,谢谢你们

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服务较好

By

October 14, 2017

club

仅在酒店入住一晚,感觉服务态度不错,但前台接待人员较少,入住办理时间较长,建议改进,餐饮未能品尝到天津的特色包子,比较遗憾

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整体体验不错

By

October 12, 2017

交通方便,酒店客房隔音稍差,有待改进。
个别时间存在餐厅蔬菜沙拉有沙子的情况。
其他体验整体不错,值得推荐

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酒店位置良好,配套商业齐全,房间略显老旧,卫生条件需要改进

By

October 12, 2017

酒店位置良好,配套商业齐全,房间略显老旧,卫生条件需要改进,酒店位置良好,配套商业齐全,房间略显老旧,卫生条件需要改进,酒店位置良好,配套商业齐全,房间略显老旧,卫生条件需要改进

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设施还好,服务一般

By

October 12, 2017

club

酒店设施交通都还不错,但是服务一般,感觉很多该做好的工作不够尽心。比如:询问儿童浴袍情况,让等一等,等了将近一个小时,又打电话催,说有个服务员吐了,顾不上,这是什么神服务!等浴袍送来时游泳馆就快关了,进去池水冰凉,门口的顾客善意提醒:别让孩子下水,游了会生病的。早餐补菜也比较慢。

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入住天津水游城感受

By

October 11, 2017

club

前台服务亲切,房间整洁但床品一般,睡觉时略显疲惫。酒店地处市中心,距离古文化街及海河较近,距离天津站也不远,适合商务、休闲入住。

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