Rated 4.1 out of 5 by 69
Rated 4.0 out of 5.0 by Pat71C Decent but run down
The people were good, the on site breakfast was average and the attached Chilis was okay. But overall this hotel is tired, run down and in serious need of an overhaul.
The bathroom fan had so much built up dust in the grates that it looked like it hadn't been cleaned in 10 years. There were stains on the carpet, the fridge made a loud sound without notice (thank goodness it didn't repeat but only did it 30 minutes after you opened it for any reason).
Not sure I would go there again but since it was one of the few corporate approved hotels in the area there wasn't much of a choice.
August 16, 2013
Rated 2.0 out of 5.0 by RJ01 Abysmal Internet
Due to the notably poor/unreliable Internet bandwidth, in the future I will avoid this location.
August 11, 2013
Rated 5.0 out of 5.0 by Paul1222 Great Hotel
Didn't get to spend too much time at the hotel as we checked in after midnight after spending the day at inner harbor and then attending an Orioles game. Night staff was very friendly, allowed one of us to search for a cell phone charger. Great location if you don't want to stay in the city. Short drive and hotel is half a mile from the light rail station. Would come back again!
August 10, 2013
Rated 5.0 out of 5.0 by munequita28 familytime!
Excellent, clean, friendly. Very attentive staff. Would recommend, highly.
August 7, 2013
Rated 5.0 out of 5.0 by LdyHawke Awesome Service
My husband and I stayed at this hotel as I was having surgery at the Timonium Surgery Center and the staff went above and beyond to insure our comfort right up to helping me check out when we left and even getting a wheelchair to help me get out to our vehicle. I can't say enough positive words for how wonderfully helpful this hotel is and will be staying with them again in about 6 weeks when I have to go back for Stage 2 of this surgery. THANK YOU for making my stay so awesome.
July 28, 2013
Rated 5.0 out of 5.0 by levonadawg Very Nice Stay
These people did it again! We stay at this hotel often. I am always impressed with the service we receive....this trip was no exception.
July 21, 2013
Rated 4.0 out of 5.0 by Vikki Great Experience
We really enjoyed our stay here. The staff were very accommodating providing service and information where necessary. The only complaint or suggestion is that (especially for your Canadian guests) that you provide real cream and milk for your complimentary coffee (not powder) as we are very serious about our coffee!
July 9, 2013
Rated 5.0 out of 5.0 by laxdad2014 Just right
We stayed here to attend session 2 of the Baltimore Summer Kickoff at St. Paul's. The hotels and staff were great and the $5 breakfast is a really good deal.
June 29, 2013
Rated 5.0 out of 5.0 by levonadawg Another Great Stay
We visit frequently for Orioles games.
Once again, the staff went out of their way to be sure our visit was everything that could be expected. The Front Desk and Housekeeping made us feel wecome and appreciated.
We look forward to again staying at this location.
June 23, 2013
Rated 1.0 out of 5.0 by unhappy6113 Poor Experience
Poor customer serivce and hospitality. We had to call front desk several times during our stay and never received any assistance or the amenities we asked for. We were very disappointed.
June 10, 2013
Rated 4.0 out of 5.0 by Willow123 Room and Service
Great place to stay. Staff are polite and helpful. Breakfast is a great value and fresh.
June 8, 2013
Rated 5.0 out of 5.0 by ddreckley Excellent Service and Staff
I have stayed at this hotel many times they are very clean and respond to your every need. The staff is very friendly and professional.
May 29, 2013
Rated 4.0 out of 5.0 by wrandolph Perfectly Fine but Could be Better
Nice little hotel. Clean, looks like it was renovated a few years ago. But with a little more effort ... could jump half a star in the Overall Experience rating.
Called to see if there are any gyms in the area that offer a day pass. Front desk: "I don't know. Nobody has ever asked that question before." Really, I'm the first? Hard to believe. Spend the 5 minutes of research and have the information at your fingertips. For the record, there is one gym ON THE SAME STREET 0.8 miles away that charges $10 day pass, another gym one turn away that charges $20 a day. This information is also not on the web site if you are researching the hotel.
The breakfast eating area needs to be reconfigured for traffic flow. You probably don't want to put the garbage cans on the floor right next to the counters holding the food. Way too much jostling to move around.
Nice that they offer free coffee in the lobby. But Carnation instead of actual milk to add to your coffee? Oh please. If you're going to go to the trouble to make fresh coffee ... carry the ball over the goal line and have fresh milk.
May 24, 2013
Rated 5.0 out of 5.0 by lowchen Great Service
I have a broken ankle and was in quite a bit of pain by the time I arrived at the hotel. The woman who checked me in help me find a close parking spot, get into the hotel and took my luggage to my room for me. All unexpected and so very welcome!!!!! Thank you.
April 28, 2013
Rated 5.0 out of 5.0 by jack278 like the pillows
We have been staying for John Hopkins Appointments and find it very relaxing, compared to staying in the city.
March 17, 2013
Rated 5.0 out of 5.0 by Twinkie Our home away from home
We always stay here when we're in the area which is usually for
medical visits. The staff is very pleasant & helpful. Our room is
always clean & comfortable. It's good to have a familiar place to stay.
March 12, 2013
Rated 5.0 out of 5.0 by Sonnyboy very nice location, always stay there a couple times a year and never a complaint
everything was as expected,,,,,rooms, check in, property is safe and free parking all make this a bargain for the area, plus nice resturant within the property. you can enjoy food and drinks without going outside
March 8, 2013
Rated 5.0 out of 5.0 by Becki209 excellent Service, Rooms,Area
From the moment we stepped into this hotel we were satisfied ..Cindy had us registered quickly and on our way to our room after traveling for 8hrs.The hotel is very easy to find ,just off the exit...We asked for a smoking room , the room smelled clean,no lingering odors...The rooms were clean ,beds comfortable,plenty of shopping and restaurants nearby..We used the shuttle to go to Green Spring Station where my husbands "possible"transplant doctor is..Very convenient as we are used to country roads and not all the traffic of a big city..Being a platinum member it would of been nice if they would of thrown in free breakfast as an upgrade,but not a deal breaker..
March 4, 2013
Rated 4.0 out of 5.0 by DialingEd Roon 711
I have stayed here many times and have had no problems. Had reservations and check in went good. Planko game and won 500 extra points. That's good right. As soon as i walked into my room i felt an errie feeling. Late at night and went straight to bed. As i laid there getting comfy the same weird sensation feel on me. Room dark and as i lay there a tapping on my shoulder i felt. Can you say weird. Next morning standing in the shower the water spray cut off by itself and came back on with the same temperature as it was. Then, a chiver and chill came across me.
Will never stay in that room (711) again.
January 22, 2013
Rated 4.0 out of 5.0 by LabFrog No laundry service and have to pay for Breakfast
Having no laundry service for the rooms was hard as I travel as light as I can. And I work long hours when onsite. This was also the first Holiday Inn I have stayed at were I had to pay for my Breakfast?
January 17, 2013
Rated 5.0 out of 5.0 by jgjg24 On the money with every thing!
Superb check in at the front desk with Monica and Ashley, great sense of humor and worked with me extremely well. Room was comfortable, clean and had everything I needed then some!!
Michelle worked with me and my company to establish rates and agreements which is much appreciated.
I was very pleased and look forward to my return there next week.
I had to leave at 0530 so I did not have the opportunity to enjoy the breakfast!!
January 17, 2013
Rated 3.0 out of 5.0 by gabby2311 Great Hotel, Nicely Renovated...just a few suggestions...
Overall, this was a nice hotel. The staff was very friendly and the hotel seemed clean. It was also obvious that it has been recently renovated as everything seemed new, except the elevators... They were pretty unsteady feeling and made me very comfortable. So, we opted for the stairs.
Also, the room was very spacious and clean, however there were only 4 pillows (two soft and two hard) and a very, very uncomfortable plastic cover over the mattress, which you could unfortunately feel and hear under the bed sheet. This made for a rough sleep. The bed itself was comfortable, but every time you moved you could hear and feel the crinkle of the awful plastic cover over the mattress. Had a hard time sleeping as a result...
January 6, 2013
Rated 4.0 out of 5.0 by Jean67 New Years Eve
Hotel was clean and staff was nice. We stayed there for New Years Eve. They served a breakfast in the morning but it ended at 9:30am. We had to go outside the hotel for breakfast. Would have been nice if it was open till 10:30 or 11:00 am for those guests that got in late from New Years Eve.
January 6, 2013
Rated 4.0 out of 5.0 by LByers1 This is a good hotel with a above standard Restaurant attached
This is one of the hotels that has good parking, seems to have good security and is right at an exit on the north side of Baltimore right north of the outside loop. This property is kept clean and the staff is pleasant.
It does not hurt that this hotel has a Chilli's Restaurant attached and it has to be good, "even the local people keep this Chilli's active." The breakfast is not at the Chili's and is done in the hotel with a buffet which may or may not cost you but either day it is $5 plus a tip at its' maximum per person and that is not bad and the food is good.
The hotel is kept clean and the people from the desk to anyone I see working there is kind, pleasant and above all friendly. I must say if I say thato ne was not with a smile I would wonder what is wrong, for sure.
I would recomment this property to any business person as well as anyone in this area. It works for me! I stay average about 12 to 20 times per year.
December 19, 2012
Rated 4.0 out of 5.0 by Furkids Helpful staff
I was staying here on business and the first room I checked into had a small fridge and no freezer. Since I was working long hours a freezer was a necessity. The front desk not only found me a room with a freezer but a full size fridge as well. Thanks for going out of your way for me.
December 13, 2012
Rated 5.0 out of 5.0 by Tina0602 My home away from home
I spend a lot of time in this hotel and it almost feels like home. I love that the same staff is there every year!
December 9, 2012
Rated 2.0 out of 5.0 Disappointed compared with previous stays at HIs
When I first checked in, the 2 young gals there seemed to be more occupied with other things going on while I was waiting to get checked in. Finally, after about 15 minutes, I got checked in and then had to ask the other gal about the plinco board on the wall - she told me it was for Priority club members. I then said to her why didn't the gal who was waiting on me say anything about it since I am a priority club member. Well the gal who waited on me then all of a sudden got interested in me and claimed that she had told me about it (why would I have to ask obout ir then), to which the other gal said "She did, I heard her". It appears that both gals are backing up themselves and denying any thing the guests were saying. They responded to this in a very smart-aleck manner and were not interested in helping for any other consideration. The gal who checked me in was to busy on the phone to be giving me any attention, so much so that she didn't have the time to even welcome me to the inn, then openly denies it, no apologies, etc., etc. etc... a very dissapointing and inconsiderate first impression - not the level of professionalism I have grown accustom to with HI!
I also was dissappointed with the breakfast which normally is provided at all the other HIs I have stayed at, the food was cold & soggy and sis not taste very good either - even at $5 I felt I got ripped off. I never ate there again which is annoying because it's alot more convienent to eat there in the morning.
The bathroom was so small and poorly laid out you couldn't close the door because the toilet was it the way (it would be better to have it next to the sink in the corner - which is just wasted space the way it is right now - then to have to step in the bath tub to close the door).
The place does not appear to be well maintained, you don't have a hot tub or sauna, the pool is not even open most of the year.
Overall, I didn't feel I got any value for the over 25% higher cost that I have paid at other HIs, especially the way I was treated at the front desk. Even the towels were ragged and worn.
November 17, 2012
Rated 4.0 out of 5.0 by cjsmimi Good Stay
The beds were comfortable and the room was clean. This was our second stay as we stay here to visit family in the area. We would recommend this Holiday Inn. Only caveat...the elevators seemed in need of update and the carpets were dirty. Front desk staff were average.
October 27, 2012
Rated 5.0 out of 5.0 by solo Comfortable bed and great service
I always have a great experience, staff is very helpful and professional.
October 26, 2012
Rated 3.0 out of 5.0 by JoeD Overall experience
For the most part the stay was good. The room was acceptable. However, I am a platinum Priority Club memeber and try to stay with Holiday Inn as often as I can. I have stayed frequently at Holiday Inn hotels that were less expensive and did not have to pay for breakfast. The fact that there was a charge was disappointing.
October 25, 2012