Rated 4.4 out of 5 by 473
Rated 4.0 out of 5.0 by DMBear Comfy bed
Good place to stay and convenient for the purpose of my travel. Comfy beds.
June 27, 2016
Rated 4.0 out of 5.0 by Verified Reviewer Great spot for the business traveler
I frequent Townsville for work each month and my client has booked me into a variety of hotels over the years. I generally find the quality of accommodation available in Townsville to be pretty good.
The Holiday Inn itself is great value for money. The rooms are very comfortable and the check in and check out is quick and efficient. The staff are friendly and well organised while the location gives you easy access to services including restaurants and places to grab a drink after work. Check out the small bars and eateries in City Lane. Not quite Melbourne but it gets a good vibe happening even mid-week.
June 20, 2016
Rated 3.0 out of 5.0 by Cowboy2526 Disappointed
Had few issues while staying at this hotel from 18-25 May 2016. Room was dated, bed average, pillows meant to be completely different but where the same. Air con didn't work well at all as it always felt freezing cold no matter what temp you had it on, notified staff how got someone to come look at it few hours later and they didn't know what was happening with air con, told us to turn it off, was too hot to do that. Breakfast was included in rate, but was the same food everyday which was disappointing. At check out final bill was incorrect as food and beverage credit wasn't added to bill, this was sort of fixed but didn't adjust the over the top credit card surcharge. Filled in feedback form in room and handed in at check out, told would hear from them within a week, yet to hear from them yet and its the 20th June, not good.
June 20, 2016
Rated 5.0 out of 5.0 by moonshinerunner Hassel free stay
Great hotel, if only there was more of these across Australia, They would put everyone else out of business. Great staff, friendly and always polite and helpful.
June 14, 2016
Rated 5.0 out of 5.0 by Franklin Tan buffet breakfast
Buffet breakfast was beautiful. the quantity and quality. Room was clean and well presented and the staff was extremely friendly.
June 8, 2016
Rated 5.0 out of 5.0 by Dave5048 Clean room,pillows and bed comfortable,enjoyed my stay
My room was clean and tidy. The complimentary wifi was excellent and the staff were friendly and helpful.
I felt the gym equipment was to little and the treadmill needed to be of higher quality.
June 6, 2016
Rated 5.0 out of 5.0 by koala 6 A pleasent stay
The hotel is at a top location, convenient to everything;
Woolworth supermarket, taxi rank is just cross to the road. Café and restaurants are all close by. The tourist information centre is in front of the hotel.
The room was comfy and spacious, with a good view to Castle Hill and surroundings. The house keeper kept the place spotless and the air-con worked perfectly.
The staff were friendly, courtesy and helpful. They made us have a pleasant stay.
June 5, 2016
Rated 3.0 out of 5.0 by TSV_Stay Overall Impression
The room was comfortable, clean and tidy. The internet access however, was difficult to obtain with the broken in-room cable and the instructions to connect didn't appear to work. The bar fridge wasn't turned on before I arrived however, despite this the room was clean, tidy and comfortable and was enjoyable.
June 2, 2016