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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 493 reviews
90%
Recommend This Property

Ratings Breakdown

493reviews

  • 5 Stars
    328
  • 4 Stars
    106
  • 3 Stars
    27
  • 2 Stars
    21
  • 1 Stars
    11

Hotel Holds Charge On Bank Cards for 5 to 10 Business Days

By

April 24, 2017

The hotel and staff are friendly. The grounds are nice. The restaurant has good food with nice staff. Be prepared if you are going to pay with a bank card as the hotel will hold the cost of the room plus an extra 20 dollars for incidentals and they hold these charges for 5 to 10 business days. This is on top of the charge of your room. I have stayed at a lot IHG properties but never ran into this before.
The hotel room was like sleeping in a oven. I tried to turn on the air conditioner to get the room cooler but the unit never came on. I was hardly able to sleep that night to waking up hot and sweaty looking for some cold water. This was by far the worst experience I have had at an IHG property. I know it is not the staffs faulty and more than likely is an issue with the air conditioner.

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Trinidad CO

By

April 22, 2017

club

I have to say the service was excellent. The employees were all very helpful and pleasant. Our waitress who came up for room service was charismatic. While departing to continue our trip, we got to speak to front desk staff who were nice, professional, and knowledgeable of the surrounding areas. Really well run establishment.

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Full service

By

April 21, 2017

club

This hotel has everything you might need if your a business person visiting the area, but for a traveller it's a bit expensive. Since we slept 8 hrs and we're back on the road

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Clean rooms and great service.

By

April 20, 2017

First noticed the very clean and nice lobby then with a nice greeting from staff it started my stay off right. Rooms are very clean and put together nice and neat. Rooms are very big also I really liked that part. Overall great place to stay with one big reason the bar and grill right there so you don't have to go out and find something to eat if your you choose not to.

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Meets expectations

By

April 20, 2017

We stay at this hotel on our way from AZ to Nebraska for the past several years. We always request a room that has the refrigerator in it as we carry perishable food with us. The staff is always friendly and helpful. Rooms are clean and we get a good nights sleep. We recommend the Holiday Inn chains.

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Comfy beds. Good night's sleep

By

April 20, 2017

Called in reservation. Rooms were just as ordered (adjoining). Clean and comfy

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Great service

By

April 19, 2017

platinumelite

The is a nice place to stay, the Peaks restaurant is a great place to eat, service is good

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Trinidad

By

April 17, 2017

Great staff very nice hotel I had the best club sandwich. The hotel was very clean.

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Very clean, GREAT staff!

By

April 10, 2017

club

This hotel is excellent in all areas! Very friendly staff and very clean rooms and hotel. We loved the bar and restaurant and all of the friendly ladies that worked there! It was so nice having a bar/restaurant at the hotel and an option for room service if we wanted it! This was the nicest Holiday Inn Express we have ever stayed in! HIGHLY recommend!

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Landfall at the end of a long day's drive

By

April 06, 2017

platinumelite

After a harrowing 8 hour drive through rain, snow, and sleet, I was just happy to stop for the night. However, I was pleasantly surprised by the friendly greeting my husband and I received upon arriving at the hotel. Even better, we were upgraded to a suite without asking! The large room with a separate living room type suite were Nirvana!

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Great service and the view was wonderful.

By

April 05, 2017

We enjoyed our stay in this hotel. Slept great and had a good time. The pillows were wonderful

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Amazing effort by deskng to accommodate our very early

By

April 05, 2017

Awesome facility and staff very accommodating to assist a very early check in during a severe winter storm
We were exhausted and front desk and cleaning staff were very accommodating.

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