Rated 4.2 out of 5 by 339
Rated 2.0 out of 5.0 by Bocker Not Clean, Polite but Slow Service
We typically stay at Holiday Inns when traveling and have always had positive experiences. We rented one of the suites. When entering the room, it was obvious it had not been cleaned. There was old fruit in the sink, the dressers and counters were sticky, the window had multiple smudges, and there was hair in one of the beds. We called down to the front and they apologized for the mistake. They politely stated they would move us to another suite, but it would be a few minutes because they wanted to make sure it was ready for guests. My husband, my mother, and two small children removed all our items from the suite and waited for an employee to meet us in the hall to take us to the new suite. After 30 minutes, I went down to the front desk and asked if we could move to the new room. My children are under the age of 4 and were getting very restless. The employee replied she had been held up at the front desk, but would get to our room immediately. The new suite was nice and clean. After getting our new room situated, we went to the indoor pool which was advertised as heated. The water was extremely cold and the hot tub was not in working order. My toddler cried upon putting him the water; therefore, he and I went back to our room while my husband swam with our daughter. Overall, I was very disappointed in our stay. We paid for a nicer room and I would have expected a better experience. The employees were nice, but offered very slow service.
May 19, 2016
Rated 5.0 out of 5.0 by L.A. California Family. Great Service .enjoable Stay
we would recommend this establishment .Comfortable ,Clean ,friendly. Helpful Thank Jerry and Staff . our three day stay was most Memorable . We are looking forward for our next visit.
May 19, 2016
Rated 4.0 out of 5.0 by Fieldworkasap Excellent service and great staff
The front desk agent was very friendly and had good knowledge. The bar tender was also friendly. I thought the breakfast buffet could have been included and not 10.00. If it was I would have eaten there. The rooms were great other than the hair on the dirty bathroom floor. The couch appeared to be worn in the living room area. The beds and linens were nice as well as the room was clean.
May 18, 2016