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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 734 reviews
91%
Recommend This Property

Ratings Breakdown

734reviews

  • 5 Stars
    461
  • 4 Stars
    175
  • 3 Stars
    50
  • 2 Stars
    25
  • 1 Stars
    23

Great Location

By

May 24, 2017

The only problem with my stay was the staff. Three people quit the day before which really stressed the existing staff. Parking valet wasn't around when needed. Bar and waitress staff stretched too thin.

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Unsatisfactory Stay

By

May 24, 2017

Terrible customer service. We were having an issue with our air conditioner being so loud when it turned on that it would wake you up every time. The first time we went to the front desk to bring it to attention, there wasn't anyone there. We waited several moments before having to go to the hotel restaurant so that they could go and find the person that was supposed to be there. We described the problem and was told maintenance would come and take a look. We came back that afternoon and the sound was still present, so we inquired again at the front desk. We were told the morning front desk associate had never given the message to maintenance, but they would have someone come and take a look. When we came back a third time and it still wasn't fixed, we inquired again and was told maintenance came to take a look at it, and it was running. We again explained it would indeed run, but with a very loud cranking noise. We were told they could only make sure it ran and nothing else. Great, either let the room get hot to try to sleep or wake up every time it turns on. We were never offered to change rooms or a discount for our troubles. Then we ran out of toilet paper one day (we had our do not disturb sign up for 30 minutes and never saw house-cleaning, nor did they ask if we needed anything re-stocked), and asked the front desk for more. We were told someone would have to bring it up to us. No one ever showed, we had to go out and find a public restroom so we didn't clog the toilet with tissue paper. Total disappointment.

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Good service and very clean surrondings.

By

May 19, 2017

We've always enjoyed our stay and will continue to choose Holiday inn Oceanside.

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Great location

By

May 14, 2017

club

Incredible location on the beach. All rooms overlook the ocean.

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Quiet and Cozy

By

May 13, 2017

club

Great Location and comfortable room while on business. Slept like a baby.

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Nice place

By

May 11, 2017

club

Great view, nice rooms and friendly staff. Lots of drunk people making noise in the rooms all night though.

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Not what I have experienced in the past!

By

May 11, 2017

platinumelite

This hotel has been one I've stayed at several times. This time by far was the worst visit I've had! The staff was rude, my preferences were not even acknowledged much less met, and the "service animal" in the room next to mine was the loudest worst behaved "service animal" I've seen. I honestly believe it was a pet dog someone didn't want to leave at home so they called the dog a "service animal" to be allowed to bring it in the hotel.

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Cheer US Finals Stay

By

May 09, 2017

The hotel was located close to the convention center so we had no issues getting to and from the competition. My stay was wonderful and the front desk staff was phenomenal.

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Great view and location

By

May 09, 2017

platinumelite

Came here to spend a free rewards night and had a blast, cinco de mayo on the oceanfront of va beach was a mission success.

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VA Beach Wedding

By

May 09, 2017

club

Passable value and service
Bit overpriced for the quality of the property

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Poor Management Decisions/Poor Commnuication with clients

By

May 08, 2017

Overall, the hotel had a great staff, but on my last week of stay, the hotel left notices instructing guests not to park in the main lot due to re surfacing. For a week prior to the re surfacing the local news predicted rain for the week of April 24th through the 28th, and guests were forced to park a block a away during this period. As I departed on the morning of April 28th, it was raining heavily and the hotel staff had no umbrellas or means for guests to protect themselves or their bags from the weather while attempting to reach the overflow lot a block away. I ruined my uniform as well as certificates I had for graduates in hand as no one in the hotel staff could provide any form of protection from the weather. Should have provided temporary valet service, umbrellas or at least compensate with points or vouchers for the significant inconvenience.

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Get away!

By

May 06, 2017

club

Basically the stay was good, we walked all over, only once did we use and Uber. Places mostly easy to get to. Stay was good, staff that welcomed us were very friendly and helpful. Had to wait for our room (we got there early), bar staff was great, chatted and good service. Only real complaint was the room, the bathroom, faucet was VERY hard to turn on and the light over the sink would strobe or flutter. I mentioned this to the girl when we checked out, but she didn't seem to care. I didn't complain during our stay as we could work with the issues and to me wasn't serious, next person it may be. Deco of the room seemed a little out dated, but that could have been me.

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