Rated 4.4 out of 5 by 704
Rated 1.0 out of 5.0 by Re@l1ty5115 Terrible Accomadations
Inexperienced staff and under staffed. At check in the staff wanted to give us rooms we did not reserve. The rooms were on the 3rd and 6th floor. After refusing and asking for a manager we were offered 2 rooms on the same floor (1) we reserved and (1) we settled for but when we went to the rooms they were on complete opposite ends of the floor. 605 & 623. My husband and I are over 70 years old and it was very inconvenient to walk from end of the hotel floor to the other to coordinate activities with our children and grandchildren. Thank goodness we had lovely weather and did not have to depend on the hotel for anything. We went off the premises to breakfast, lunch and dinner and only slept and showered at the hotel. I will stay at another hotel the next time I go to Virginia Beach.
July 29, 2015
Rated 5.0 out of 5.0 by Phylbe52 Great experience but...
This was a great place to stay in North Beach. The room was clean and comfortable. I liked the location in relationship to the beach and other activities in the area. My only complaint was there was no water pressure in the shower. It took forever to wash the soap out of you hair and off your body. That is my one and only complaint.
July 28, 2015
Rated 5.0 out of 5.0 by gmenfanmd Time to exhale and feel your 5 senses
Walk into your room feel the AC and go retrieve the frozen libations you worked all year to taste. Smile to your new neighbors and say hello. Have a seat outside look and listen to the sounds of natures best waves and smell the fresh ocean air. Then go touch the sand and feel the waves.
July 28, 2015
Rated 1.0 out of 5.0 by pberger NO BATHTUBS, Please note if you have children
Rooms and air conditioning vents very dusty, we all had runny noses and sneezing during and after trip. NO BATHTUBS to bath my small children they only have showers. The food was undercooked and overpriced. Even though "kids eat free" we used them for breakfast and not again. We did get an appetizer in "The Whale" it was not any better. Food and service POOR. I requested high up room was put on ground floor and then moved next day causing to take time away from our vacation. VERY DISAPPOINTED. If I had known about NO BATHTUBS I would never have stayed here. Staff had very "smart mouth" answers especially about the only showers. Never again!
July 28, 2015
Rated 5.0 out of 5.0 by Pumpki Great Service
Wonderful hotel. I liked everything about it. I would recommend it to anyone. I will be back next year. I really appreciated the courtesy the staff gave me. It was really relaxing for me. I live in Chesapeake and it's hard to deal with planes and buses. So this is the perfect solution. Thanks again
July 27, 2015
Rated 3.0 out of 5.0 by DivaStar71 Didn't Quite Meet My Expectation
The property is nice and in a great location. My biggest issue is with the fact that they overbooked the hotel and the room I booked was not available so they switched it without at least letting me know upon check-in. After a 5 hour drive, I don't find out unit I get to my room expecting the 2 Queen bed suite I booked and only seeing one bed. I then go back to the front desk and am THEN told "oh, we ran out of rooms and my manager went in and switched your room". Totally unacceptable in my book, at least have the decency to tell me when I check in instead of hoping I will just not notice. They ended up bringing us a rollaway bed which took up so much extra space and then ran out of pillows! They credited me $50 per night but to be honest, not sure if I would stay again. The staff was extremely friendly though, and the location is great. They just need to manage their bookings better.
July 24, 2015
Rated 4.0 out of 5.0 by raskas very nice
Place is great, three pools (not just for kids), staff very friendly and helpful. Fitness room with free weights, treadmills and elypticles.
July 22, 2015
Rated 5.0 out of 5.0 by FamilyFunTrip11 FANTASTIC HOTEL & PROPERTY
My family and I stayed a week in July 2015. The hotel is right on the ocean and within walking distance to other restaurants and shopping. We loved having a oceanfront room to listen to the sound of the ocean and see the boardwalk. The hotel is the last hotel on the north end, so it is quieter and the beach isn't as crowded. The location is fantastic! The hotel is very clean, the staff is amazing! The staff always made a point to say hello. The room was very nice. There was an indoor pool, which was nice when it was raining. There are 3 outdoor pools. The slides and lazy river pools were in the back of the hotel. They were a lot of fun! We ate at all 3 restaurants. The food and service was always very good. I would stay here again!
July 22, 2015