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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 559 reviews
91%
Recommend This Property

Ratings Breakdown

559reviews

  • 5 Stars
    389
  • 4 Stars
    107
  • 3 Stars
    27
  • 2 Stars
    22
  • 1 Stars
    14

Staffs response to customer's request.

By

June 21, 2017

club

As I mentioned before, I reported a mess in one of the elevators, and it wasn't cleaned immediately. I was in the lobby at about 4:am to get coffee and served myself cold coffee from the day before. I sat down and read the newspaper waiting for fresh coffee to be brewed.

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Facility needs to be updated

By

June 20, 2017

platinumelite

The hotel needs updating. The old carpet and worn out furniture are what stands out most. While the lobby area is nice, the rooms need attention. Pictures found online that look so nice must have been taken a while back when the hotel opened. The staff is very willing to help you, they are nice and courteous.

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Very comfortable

By

June 20, 2017

club

Very nice. Friendly staff. Willing to accommodate. We will recommend to people and will definitely stay again

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Nice

By

June 19, 2017

club

Overall this is a nice hotel to stay at and I recommend it. I do think they should have a free breakfast.

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Excellent

By

June 19, 2017

club

In town for business and leisure - great location near Baylor University, clean and quiet

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look for other options

By

June 19, 2017

The best thing about this hotel is its location because it is set just off I-35. It is a convenient place to stay if you are just passing through town.
Unfortunately the property is not in great shape particularly considering it is not very old. Look for other IHG options in town, you can get a better value for a few additional minutes driving off the highway.

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Poor Service

By

June 17, 2017

Room was nice and clean. Location is hard to find from the freeway. Be careful not to arrive before 3:00pm sharp. You will be turned away because CHECK-IN IS AT 3:00PM SHARP AND NOT BEFORE! You are on your own until that time. Don't bother going to happy hour because there is no-one there to help you and the snack tray area looks very nice but there is no plates or napkins provided. We did not see a waitress for 30 minutes.

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great place to stay

By

June 15, 2017

platinumelite

Comfortable bed and quite room. Great staff with knowledge of the area. The food and drinks and delicious and it is quite in the lounge for happy hour.

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Just passing through

By

June 12, 2017

club

We needed to book an overnight stay half way to our destination. It's been years since I've stayed at a Holiday Inn and I was impressed! We literally checked in at midnight and was checking out by 8am but our stay was enjoyed and it was a great value. I would book and stay again!

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Spacious room and comfortable bed!

By

June 10, 2017

platinumelite

The hotel was clean and well kept. The room was large and spacious. We enjoyed the pool.

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Great location near Baylor U and the Market.

By

June 09, 2017

club

The hotel had easy access to the highway. It was just ine exit Nkrth of the Baylor U and Marketplace exit. The room was clean and the internet signal strong, all the things I look for on a room. I slept like a rock.

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Hi

By

June 08, 2017

club

The staff were great, from the front desk to the restuar. The stay was enjoyable and they met my needs

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