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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 539 reviews
86%
Recommend This Property

Ratings Breakdown

539reviews

  • 5 Stars
    243
  • 4 Stars
    194
  • 3 Stars
    50
  • 2 Stars
    31
  • 1 Stars
    21

Great service!

By

March 27, 2017

club

From the moment of walking through the door we were made to feel welcome!
Even though the spare bed was not yet made up....the team went out of their way to rectify this.
Everyone on the team seemed happy in their work an this came across in dealing with people.
Thanks everyone!!!

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Outside Flop, Inside Top

By

March 27, 2017

Upon arrival the hotel seemed very old and out of date. Not pleasant to look at at all, but upon entering you notice the recent refurbishment and the hotel is actually pleasant. The check in process was straight forward with no issues and we were swiftly on our way up to the room. I booked a executive room as it was only marginally cheaper. The room was nice and roomy, it had air conditioning, a nice bathroom and the bed was very comfortable with a large flat screen tv to immerse yourself in. The disappointment began with the mini bar, it was empty. Included in the booking we're complementary drinks and snacks, but the bar was empty. I called reception just to be informed that they no longer stock the mini bars. Expressing my disappointment I was offered a bottle of wine and a movie to watch free of charge, a nice gesture, but still disappointing and misleading as I expected a mini bar. We asked for the bottle right away, but it arrived 4 hours later after three reminders, very poor. We also asked for breakfast in bed for the morning and the breakfast that arrived was mediocre. The presentation was thrown together and just plates of stuff thrown on a tray. It was clear the boiled eggs fell on the floor and just put back on the plate. The water was tap water and not even spring water.

At checkout we were charged for the free movie and the breakfast was overcharged as well. It was resolved there and then, but it was clear that the staff are unorganised, do not communicate with each other and the management struggles as the hotel seemed on edge and no structure.

Otherwise the hotel was nice, ideal location and somewhat peaceful at night. The staff were all friendly, but again, could not rely on them to do anything out of the ordinary.

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Sleep, don't Eat

By

March 27, 2017

Rooms good, Bed good, Location good. Shame about the rest.

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Just ok

By

March 25, 2017

It's ok. I stay here regularly. I usually have some problem, such as shower drainage or lack of hot water. This time those issues were ok, but it is a shame that this hotel has no gym or pool, unlike other holiday inn premises I stay at.

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Value for money

By

March 22, 2017

club

Although our room was a bit on the small side it was comfortable for the 1 night. If we had been staying longer I would've asked for a different room as it over looked the motorway so there was some traffic noise. Breakfast was a nice standard although we weren't asked if we required any more tea/coffee. Overall it was a nice night away

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Good

By

March 21, 2017

Friendly Staff, Good Value, Clean, Free WIFI, Free Parking easily accessible from Wakefield Town Centre

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it does what it needs to do

By

March 18, 2017

club

The stay was okay the reception staff were excellent as always the evening restaurant staff are indifferent and the morning are great .

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A brilliant stopover

By

March 17, 2017

As someone who travels a lot I use the IHG group as there is a certain quality that you expect. The hotel and staff here left me no room to complain. I can honestly say this is one hotel I will return to on my travels.

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Good value stay

By

March 13, 2017

club

Great staff. Comfortable quiet room. Ample fre car parking.

Could be improved by a cooked to order breakfast, but at price we paid that is nitpicking.

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Good value for money

By

March 12, 2017

club

The hotel is well kept and clean, with a good atmosphere. The staff were very friendly, helpful and attentive.
Check in and check out was very efficient and you are met with a smile.
The location of the hotel is conveniently close to the M1 for easy commuting into Wakefield or Leeds.

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Great Service

By

March 07, 2017

The staff are very helpful, nothing is too much trouble. The food is superb, the comfort was at a very high standard

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Kavanerri

By

March 07, 2017

Hotel and location are fine but this HI is let down by poor service in the restaurant. You are asked where you'd like to be seated but there is normally a lack of clean tables as they are not being made ready to use after a diner has left. Staff are not always visible (where do they go?) if you want something. Convenient location but restaurant remains its Achilles Heel!

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