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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

3.9

based on 842 reviews
78%
Recommend This Property

Ratings Breakdown

842reviews

  • 5 Stars
    402
  • 4 Stars
    203
  • 3 Stars
    101
  • 2 Stars
    60
  • 1 Stars
    76

Comfortable stay but minor oversights with service

By

October 18, 2017

club

We stayed at this hotel as an overnight stop on a journey from Scotland to Oxford and, as such, it was perfectly adequate. We have stayed at Holiday Inns previously and continue to be impressed with the value for money and quality. However we experienced minor irritations at this hotel: no remote control for tv which took over an hour to remedy; a hole in the threadbare bath towel; reception didn't authorise credit card so a problem with charging food and drink to room; poor quality of wines available by the glass. However, staff were friendly, food was good, room was very comfortable, swimming pool was excellent and location very good.

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A dissapointing stay

By

October 17, 2017

club

I was very excited for a weekend away, and checked into the Holiday inn Walsall M6 Junction 10 with high hopes. I was almost immediately brought back down to earth when i walked into my room and discovered i had been given a twin room when i had indicated i prefered a double room at time of booking. I went ba k to reception and tried to explain to the lady on reception that i had requested a double. She then proceeded to tell me that if i wanted a double bed i would need to pay for a £20 upgrade. Otherwise i would have to stay with what i was given.

As i was unwilling to pay to upgrade just for a double bed when i had SPECIFICALLY booked a double bed room, i stayed in the room as is.

Furthermore, when i called receprion early in the morning to advise that i was an IHG member and to ask to checkout at 2pm as is the case for IHG members, the same lady at reception answered and said i would only be able to stay till 1pm as i had not mentioned at checkin that i was an IHG Member. I dis not quite understand why this was and as i tried to ask a bit more was abruptly rushed off the phone.

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food is terrible

By

October 17, 2017

food is honestly terrible undercooked, cold and hardly any veggie options

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Room service

By

October 16, 2017

club

Arrived late at hotel staff at reception very helpful got to room clean tidy as expected ordered room service which arrived in good time hot and was delicious .

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Best holiday inn in the Midlands

By

October 15, 2017

club

As before staff were wonderful food was very good and room was great. I stay at many holiday inns in the area and this one is by far the best.

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Great overall experience

By

October 13, 2017

Great location with good facilities, friendly staff so an enjoyable experience

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This is what I want!!

By

October 12, 2017

Friendly staff.
Comfy bed.
Clean rooms.
And best off all the rooms are far enough away from the bar that you are not disturbed by the noise.

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Good night's sleep

By

October 12, 2017

club

Good night's sleep and decent food all I can ask for.

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M6 j10 not bad but a few niggles

By

October 12, 2017

club

A few little niggles
Missing light bulbs
Noisy air con from next door room
Tv remote not working
Flaking paint on bathroom ceiling and woodwork
When changed rooms they had not saved the key on the system and another couple given my new room who just walked in - could have been very embarrassing!

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Fantastic value for money

By

October 11, 2017

club

I visited with my son for his birthday so we could visit attractions nearby. We were greeted by warm friendly staff and our room was more than adequate and very clean. We were impressed by the facilities and the food was fantastic, plenty of it and great value. I only rated the sleep down slightly as I was cold, then got too hot once I figured the heating. Think a lot of it was excitement. We'll definitely be back.

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Great service

By

October 09, 2017

Staff very good room lovely lot of parking very clean throw hotel

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Great welcome yet again.

By

October 08, 2017

Love staying here. Staff cannot do enough for you. Lots of new faces on the staff now, but all seem to be as friendly as I'd expect.
Special mention to Dal on the bar. Never forgets my drink and seem to just know when I'm ready for a refill.
Jane and Jackie on reception really made me smile during this two night stay, just friendly and funny at the same time.
My colleague has told me I must stop ordering Tea at breakfast as I never like it, not sure why it just doesn't taste right to me???
Looking forward to my next stay.

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