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Rated 4.2 out of 5 by 319 reviewers.
Rated 4.0 out of 5.0 July 4th Weekend Stay My family had an excellent stay and would fully recommend it. When I see other reviews saying it is close to the Metro rail and Reagan airport, I believe that to be a little misleading. There is a Circulator bus that picks up right by the hotel that only costs $1 to ride. We would ride that to a Metro rail station, which only took a few minutes. Same with Reagan airport - we rode the Circulator to a Metro rail station in Foggy Bottom and from there it was maybe a 15 minute rail ride to the airport. This hotel is not as close to the heart of sites as some other hotels, but it is close to lots of shopping and a bus or rail ride to everything else. July 8, 2014
Rated 2.0 out of 5.0 by MFG Traveler Old furniture, rooms look aged and old, stayed in one room for 6 days, the cleaning staff never dusted anything, during the day air conditioning struggled to keep up The only plus this hotel has is it's location and being close to restaurants, pharmacies, grocery stores and etc. This hotel is NOT CLOSE TO METRO The so called shuttle is somewhat inconvenient, if you try to have the shuttle get there, they will say no you have to be there before we can dispatch shuttle which interprets into 30 minute of waiting. if you are in the hotel the wait is less The only thing that looks impressive is the lobby area, as soon as you step into one of the floors you find yourself in a different world July 7, 2014
Rated 5.0 out of 5.0 by Stayed for Medical Appointment I've stayed at this location several times over the past 3 years because I go to Georgetown University Hospital for treatments and medical evaluations for a chronic medical condition. The location is within a mile of the hospital and is surrounded by different types of eateries. The hotel has been through a makeover since my last visit which is a positive aspect. The in-house restaurant is nice and prices are typical I guess of being in D.C. Rooms are comfortable and clean. Staff was professional. The only downside for me is the daily parking fee (approx $30 day). I don't understand this, but the front desk rep gave me half off for my two-night stay, so I only paid $15 which was an incentive. It's best to book early if you can to obtain a reasonable rate. Recommend being a rewards members as well. Convenience keeps me coming to this location mainly. July 7, 2014
Rated 1.0 out of 5.0 by fairly OK for business traveler, not recommended for family/leisure vacati The staff is brusque and not focused on the comfort of the guest. Room service is poor and questionable. July 7, 2014
Rated 5.0 out of 5.0 by Excellent Staff Marina checked us in for July 4 weekend. She provided excellent service. She even greeted us by name in the evening after walking all day in DC with fresh lemonade and appetizers. Staff in restaurant and maid service was also very nice. I would say the rooms are very clean, but can hear other rooms showers running. Overall would stay again. July 7, 2014
Rated 5.0 out of 5.0 by Great staff The staff at this Holiday Inn really make the difference. This was my fifth stay at this hotel this year. The front desk staff are always quick to acknowledge me and get me checked in quickly. The concierge and shuttle drivers are friendly and a great help. This hotel is in a great location. Close to bus and metro stops. Bathrooms are sometimes not as clean as I'd like but I've never complained. I do hate the pillows - even the firm ones are too soft for my taste. July 5, 2014
Rated 4.0 out of 5.0 by Good customer service except for Karen at the Front desk who is so rude! I had contact with TG at the dining room and she was amazing! Esther/housekeeping is also very helpful and nice. Saima is polite and another fellow at the front desk who checked me in who was also very nice. I can't remember his name unfortunately. Sadly, when I asked Karen if I have tickets for breakfast, she rudely said, it must be not included in your room rate if they haven't given it to you. She was not nice to me and I came back to actually ask for her name and saw her helping a Caucasian guy with a huge smile. Seriously?! She wasn't nice to me because I'm a girl and Asian at that. Straigthen out, girlfriend! You're in customer service! July 4, 2014
Rated 5.0 out of 5.0 by Review Great Service and Excellent Staff! The rooms are old but nice beds for a good night sleep. Convenient to shopping and dinning. July 3, 2014
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