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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 1987 reviews
89%
Recommend This Property

Ratings Breakdown

1987reviews

  • 5 Stars
    1098
  • 4 Stars
    515
  • 3 Stars
    199
  • 2 Stars
    111
  • 1 Stars
    64

Heart of DC

By

May 25, 2017

Close to absolutely everything. Beautiful views. Great restaurants, service staff was awesome.

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Comfortable but not worth expense

By

May 24, 2017

This property is in a good location, comfortable and clean. The front desk staff was a little snooty and the cleaning staff I don't think could be any louder. My first room had a water leak and the carpeting was soaking wet so I was moved, but to a lesser quality room that was located next to the cleaning staff storage room on a lower floor. As a platinum member I was hoping for a little better because I do not believe the hotel was sold out. Every morning the cleaning staff would come in and begin slamming doors and jerking their equipment around so that it banged the walls. In addition they made sure that every room they cleaned they slammed the door multiple times while seeing how loud they could conversate in the hallway. I have become accustomed to having fresh bottled water replenished after every cleaning, this may be property specific but should be standard, but it was never replenished. On a knit picking point, it would be nice if the staff could take note of the coffee/tea/sugar usage in the room. I tried to enjoy hot tea before bed each night but the tea was replaced with coffee and the sugar wasn't replaced at all. I would prefer an electric water boiler versus the Keurig because I can confirm the cleanliness of the water boiler and not so much the Keurig. The property already over charges for the room as well as the breakfast buffet in addition to a ridiculous $40.00 a night parking charge. Finally, as a platinum rewards member, I'm starting to question the point of the rewards program because I didn't see where I received any benefits at all.

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Good staff

By

May 23, 2017

9 floor housekeeper was so delightful. The location was awesome. Even with two kids under 5

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Decent room, loud hallways.

By

May 23, 2017

club

Decent room, clean enough, and convenient to the Graduate School and metro. Very loud in the hallways at night which can be heard very clearly in the room. Had to deal with a drunk guest outside my room who had fallen and couldn't get up. He had a drink glass with him so he had obviously been drinking downstairs.

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Good Room

By

May 22, 2017

club

It was a good room. Could hear the train which hampered the experience. If they would give you a voucher for breakfast it would make it worth while.

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Dc may 12-17

By

May 20, 2017

i was in DC for the Law Enforcement Memorial services. I did not see or was aware of any special services that the hotel provided to attending folks because of the National peace Officers Memorial. No meeting rooms, no shuttle services noting to really accommodate those folks.

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Perfect for stay near Smithsonian and Capital

By

May 18, 2017

club

We found this to be the perfect place to stay near Smithsonian museums and the Capital. We walked to all the museums, White House Visitor Center, Capital, mall, Ford's Theatre and Holocaust Museum. It has an underground parking garage, and we didn't move the car until we were ready to leave. The room was quiet, comfortable and clean, the internet is fast enough to check email and Facebook. The weather changed from hot to cool and we easily adjusted the temperature in the room to remain comfortable. Staff was very friendly.
We'll stay there again.

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Great service, excellent location

By

May 17, 2017

Staff provided great service, rooms are clean, excellent location, easy access to public transportation make this the place to stay when visiting D.C.

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Clean, Comfortable and Convenient

By

May 17, 2017

This hotel is located in a great spot within walking distance to the Air and Space Museum and the Mall - it is clean, comfortable and convenient . . .

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Great staff but limited service

By

May 16, 2017

Great staff. However, the services are too basic compared to a hotel of this caliber. I would expect more value for the money paid; including complementary breakfast, some cocktail, free snacks, etc. Also, I would expect to find something in the fridge when I walk into the room. I hope the management will look into this opinion.

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Great Staff poor rooms

By

May 15, 2017

club

Staff is great the the rooms need work and the A/C is louder than the train that goes by every 30 minutes.

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Great location

By

May 13, 2017

club

The hotel is very close to National Mall. We were able to walk to all our destinations for tours. Parking was very convenient which was important to us. The hotel was very clean and comfortable and the staff was very friendly.

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