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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4,2

based on 558 reviews
85%
Recommend This Property

Ratings Breakdown

558reviews

  • 5 Stars
    303
  • 4 Stars
    146
  • 3 Stars
    59
  • 2 Stars
    33
  • 1 Stars
    17

Relaxing stay in Seneca Falls

By

juli 23, 2017

Over the past 20 years I’ve traveled to the Finger Lakes for both business and leisure on average four times a year. I had been staying in Auburn but began using the Seneca Falls Holiday Inn. The hotel is only 5 minutes from the Thruway (I 90) and minutes from Seneca Falls. The rooms are large and comfortable, the outside pool is well maintained and cleaned, the restaurant’s breakfast is okay (wish they had a complimentary continental breakfast), the lounge was well run and friendly, and the parking lot was very large and easily accessible. The staff including housekeeping were among the most friendly and helpful I met in years of travel. The only recommendation I’d make was to install outside CCTV for parking lot security (something I always recommend). All in all, I was very happy with my stay and will continue to use this hotel.

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Horrible WiFi, Comfy Beds, Rude front Desk lady, NO cont. Brkf

By

juli 22, 2017

club

The beds and pillows were great. Floor staff very nice. The front desk lady was the only one that was rude on more than one occasion. Because I received a AAA discount, was not allowed a continental breakfast - that is a FiRST for me. Had not been informed that the gym would be closed the whole week we were there - disappointing to the grandchildren. Pool was cold, and lots of bugs floating around. Also, thought outside parking lot area was not very appealing, and smokers standing right at the doors - should be a smoking area outside, that we do not have to walk through to get to rooms.

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Convenient to entertainment.

By

juli 22, 2017

The staff was very accommodating and friendly. The restaurant service was very slow for breakfast, not sure if the cook didn't show but the server was nice. The water glasses on the tables had not been polished and they needed it. The rooms looked tired, in need of fresh paint, bathrooms need new tile and caulk.

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Great location to the wine trails

By

juli 22, 2017

club

Very zen and calm hotel, well maintained property. Extremely helpful staff.

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comfortable , friendly hotel

By

juli 20, 2017

club

comfortable , friendly hotel. Dining staff wonderful and very helpful

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one night stay

By

juli 18, 2017

I stay here whenever I go back to New York. its quiet and over all good value.

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My experience

By

juli 18, 2017

club

I would recommend any family, friends and coworkers to stay at this holiday inn. I will certainly continue to stay here on a monthly basis! Maybe one of these times I will actually be able to try the wonderful restaurant that I pay extra for and take advantage of being able to use the pool!

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Overall great.

By

juli 16, 2017

club

I was driving to Niagara falls with the family. I needed a place to stay. Could've stay in cheaper place overnight. But know you guys have better

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Not a bad place to stay

By

juli 14, 2017

club

The lobby was clean and appealing. The room however is a bit dated. The air conditioning unit is old and loud which made for a lousy sleep. The restaurant provides decent meals for a decent price. The breakfast buffet however left a bit to be desired. Not a good value for what you get.

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The worst Holiday Inn

By

juli 11, 2017

club

The room had soaking wet carpet.
There was a false fire alarm just as I was going to sleep. They told us to go back in while the alarm outside our room continued to ring for 20 minutes. The alarm clock was set to go off at 12:00 AM.

Not a good experience.

IHG customer service was very nice to us, so if you stay there and when you find it to be horrid if you call IHG and speak to a supervisor they will understand.

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Not the best place..try another hotel

By

juli 11, 2017

club

If you like a dirty old smoke room smelling air condition not working coffee maker don't work type room then this is your hotel

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Great Service!

By

juli 06, 2017

club

We booked through priceline, and the hotel was sold out when we arrived. They shuffled things around and called maintenance in the middle of the night to put a room in service for us. We ended up in a larger/better room than we had booked, and the staff was very accommodating and friendly.

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