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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 904 reviews
88%
Recommend This Property

Ratings Breakdown

904reviews

  • 5 Stars
    530
  • 4 Stars
    215
  • 3 Stars
    66
  • 2 Stars
    47
  • 1 Stars
    46

Very good

By

March 27, 2017

Very quiet and comfortable rooms, 100x better than your London-West hotel

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APPALLING CUSTOMER SERVICE!

By

March 27, 2017

From the moment of check in through to departure, I experienced nothing but rudeness from the front of house staff, especially the Duty Manager.
Our bathroom had an intermittent high pitch screeching noise coming from the ceiling vent throughout our stay. I reported this twice and was assured that someone would come to fix it. They didn't. I had two exhausted children in desperate need of some sleep. At midnight they offered us a different room but the upheaval of moving all our belongings and two sleepy kids was too much.
When I complained at checkout they didn't seem at all concerned and could only say "I'm sorry about that"
After much discussion the best I could get out of them was a breakfast refund!!! They did offer IHG points too but very reluctantly.
Should have gone to the Purple Palace as their policy is to refund a bad nights sleep.
AVOID this place!

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Great service, comfortable room and excellent location

By

March 24, 2017

club

Parking facilities, Great service, comfortable room and excellent location easily accessible from the a406

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Nice comfy stay at the HolidayInn Wembley

By

March 19, 2017

club

Nice little place to stop over. Nothing to complain about. Lovely people and rooms. Only tiny thing is there was a lack of ventilation in the pool area. The chlorine smell became very strong But upon telling staff. The air vents were turned on or window opened.

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Good bed quiet rooms

By

March 19, 2017

club

overnight stay for business good welcome efficient staff very comfy bed, good breakfast only negative is that the bathroom is small and the shower screen does not work properly and the floor floods when using the shower.

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Visit for Concert

By

March 17, 2017

club

Very enjoyable visit. Would not hesitate to book again. Maybe longer next time.

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Thanks!

By

March 12, 2017

I stay here whenever in north west London and this time was even better than the excellent normal stay. Firstly special thanks to Elena and Herman on reception and the maintenance guy for use of a screwdriver for use on my car. All three went over and beyond, for which I am very grateful.
Had two nights (booked separately) on reward nights and, as always, parking, room and general ambience of the hotel was great. Would definitely stay there again and thoroughly recommend. Only down side was that no welcome bonus points yet credited to the account for each stay booked - hopefully this is just a cliche in the system.

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Great rooms

By

March 11, 2017

platinumelite

Good welcoming staff, great rooms. Food choice could be expanded.

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Lovely hotel with easy access to public transport.

By

March 10, 2017

club

A very welcoming hotel, clean and comfortable, good size room and comfy bed, clean bathroom, we highly recommend to friends and family as the place to stay in the Wembley area.

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very comfotable beds and good service

By

March 10, 2017

club

We enjoyed our stay at your hotel which was well placed to Wembley Arena. Our room on the 5th floor was very nice and beds extremely confortable. The bar meals were very enjoyable with prompt service. My son and partner have a Wembley function in May so I fully intend booking them in to your hotel shortly. Many thanks for making us so welcome.

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Welcome Points

By

March 09, 2017

Despite calling the hotel two days ago, I am still waiting for my Welcome Points ten days after checking out.

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Man UTD fan

By

March 09, 2017

platinumelite

Disappointing - When I arrived I did not receive the same warm welcome that I usually receive at a Holiday Inn. Also, I was told that my reservation had been cancelled which was not the case.

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