Rated 4.2 out of 5 by 434
Rated 5.0 out of 5.0 by Pookie101979 Great Hotel
For me this is the best hotel in Wembley and is always my first choice. The rooms are spacious and comfortable and I always get a great night's sleep!
The food is good quality and reasonably priced too :)
April 22, 2015
Rated 5.0 out of 5.0 by Nabram Great service and value for money
The location is good and the servise is brilliant.
The staff were fiendly. In general the hotel satisfied my expectation for the brand of holiday inn
April 22, 2015
Rated 3.0 out of 5.0 by 14034552 Comfortable bed, but terrible value of breakfast
I was staying with my partner as a treat for her while we went to the SSE Arena to see the Zelda Symphony Concert.
We arrived at the very spotless hotel and were greeted by one of the trainee staff who didn't speak English that well but was understandable. We were given our key cards and continued to our room. Fantastic rooms!! Cannot fault them on these and the bathroom, especially the shower was incredibly roomy - simply loved the 'rain effect' shower!!
Dinner was very nice, if very pricey - came to £50 for the two of us...! We were going to head over to Nandos in the shopping complex up the road but didn't want to be caught in the crowd traffic of a Friday night! Next time I'll make sure we go elsewhere, really not good value for money.
I asked at the reception for information on where to get cash and directions to the SSE Arena. Very helpful staff who advised going to the local Tesco Metro, then walk on to the Arena.
After the concert, we headed back to the hotel room only to discover there was no 'pay channels' and a VERY limited selection of normal Freeview channels - not what I'd expect from a 4 4 Star hotel!! Furthermore, I was given wrong information over the phone about the pay movies (it seemed at first I required a payment card at reception, yet when i rang up again to ask if it could be done over the phone, was told there was actually no movie service - it sounded like the trainee again).
We had asked for the complimentary 'late check out' at 2pm since I was a IHG Rewards Card holder - really nice to not have to pay for this extension!! I had a lovely lay in on wonderful pillows!! (you get a choice of them).
My partner however chose to go down early to get breakfast, the value of which is completely extortionate!!! £14.99 for either the continental or cooked breakfast. Completely over priced considering there are other breakfast options in the shopping complex!!
I had also asked for my 'complimentary' newspaper in the morning, which was not delivered and was told at checkout that it actually costs a fee to have this 'complimentary' service at the weekend... To be promised this and then 'forgotten about' was irritating.
Overall it was a very nice, peaceful stay, but pock marked with problems that put a dampener on my stay.
April 21, 2015