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Rated 3.6 out of 5 by 161 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Westlake Very positive experience staying at the Holiday Inn in Westlake! Staff very friendly and professional! Clean and comfortable accommodations! July 3, 2014
Rated 5.0 out of 5.0 by Comfortable stay I was very impressed by the staff and services. Great value for the price I paid. Even though some construction is going on the fifth floor I hardly noticed it. Construction workers took extra care not disturb guests during their stay. Great mall located nearby which offers variety of foods and entertainment. I highly recommend this hotel for everyone who visits this area. Thank you June 26, 2014
Rated 5.0 out of 5.0 by RESTFUL NIGHT In town for high school graduation party was able to attend party and check in with no problems after 6:00 PM. Had a very restful night after a long drive and several hours of socializing. June 26, 2014
Rated 2.0 out of 5.0 by Terrible value for the price Older, outdated hotel offering no breakfast. There was a garbage shoot coming out of a neighboring room and which was noisy. There were all these mini fridges outside the rooms, in our hallway which made it difficult to drag luggage. The indoor pool was in the middle of the hotel, with guest rooms all around. Definitely not worth the price. June 24, 2014
Rated 2.0 out of 5.0 by Never again My room was dirty. The towels and wash clothes were stained. the walls are paper thin and I could hear the room next to me all night. The pillows are 18" thick. I am not sure anyone could have used them to sleep on. The staff was great, it was a shame everything else was horrible June 24, 2014
Rated 4.0 out of 5.0 by Ohio Department Auxiliary Jr. Vice The staff and committee setting up the conference need to discuss time tables for meeting and the time the restaurant is open. Maybe offer box lunches to be ordered ahead of time. This is for both sides to review meeting times so the hotel can offer the best service or suggestions to make the stay better for those coming. Committees making the arrangements do not always think of all the needs for the group. June 19, 2014
Rated 1.0 out of 5.0 by Horrible hotel that needs major updating and overhaul Dated, dreary hotel and rooms; average cleanliness at best. I stay at Holiday Inns and Holiday Inn Express' on a regular basis but will NEVER waste my money on this hotel again. June 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly staff My family and I stayed at this hotel last weekend and in spite of some of the negative reviews I read prior to our visit this hotel was very nice. The room was clean, and the king size bed was extremely comfortable - slept better than in our bed at home! The kids slept in the pull -out bed from the sofa and they slept well too. We would definitely come back to this hotel if we are in the area again. June 19, 2014
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