Rated 3.2 out of 5 by 134
Rated 5.0 out of 5.0 by Giss13 Great Service
My family and I were very happy during our stay in this hotel. The customer service was excellent and our room was very comfortable.
June 8, 2016
Rated 3.0 out of 5.0 by Dissatisfied customer53 Room Not Upgraded
The room appeared not to have been updated in years, so the air conditioning was noisy as was the bathroom fan making it hard to sleep. While the lobby had been upgraded, the rooms seem to be old
June 2, 2016
Rated 3.0 out of 5.0 by cadp Hotel needs updating
I felt that the general appeal of the hotel was dated at best..
If large teen group are in house more staff should be on board to help control noise level after midnight.
Cleaning staff need to check sheet for blood stains and not use them - wrong feeling on customer part.
Dining room need better control when handling large groups - lack of food and just all over dirty.
May 24, 2016
Rated 3.0 out of 5.0 by Jimbo5709 Noisy Senior Trip
The hotel should not have mixed the Brooklyn Institute of Liberal Arts (BILA) on the same floor as other guests. BILA was on a senior class trip, and those young adults were rude, discourteous, and disturbing. The group spent the evening running up and down the hallways, slamming doors, knocking on random guest room doors and then running. I personally observed this and was also the victim of a 10:30 pm door knocking. The front desk assured they would notify the chaperones. However, the BILA antics continued well after midnight. Never again...
May 23, 2016
Rated 1.0 out of 5.0 by Jtuller Stay away
Very old hotel, very dirty carpets
Appliances are ancient, fridge didnt work
AC unit never got cold at all.
Bathrooms very clean and updated - thats the only good part.
May 19, 2016
Rated 2.0 out of 5.0 by LeenyDLD Not fairly represented
I was looking for a hotel for a one night stay for our trip to Busch Gardens. One of the main reasons I chose this facility was the indoor pool. We eagerly went to the pool room to discover the indoor pool was attached to the outdoor pool - and it was outrageously cold - of course no one was in it ! The rooms themselves are older - not a bad thing in itself if you keep them updated but in this case they needed upgrading in some areas. The mattresses were in very poor condition. You sank a mile getting into them. The sink areas had been upgraded; the showers - NOT a shower, a drizzle. I literally had to lift each leg to get the soap off. Very, very poor water pressure. The air conditioning system is very loud - and another guest was complaining about this same issue as I was checking out as well. It would wake you up when it kicked on. As far as staff goes, everyone was friendly, but no one went out of their way. Don't expect a free breakfast the next morning, either. Not here.
May 17, 2016
Rated 3.0 out of 5.0 by Yash41 Might as well stay in some Motel
Not worth the price. It is a really old building and smells very bad. There is a brand new Holiday inn express just a mile away.
May 11, 2016
Rated 3.0 out of 5.0 by jlsTriathlete 1970's HI
This was our weekend in Williamsburg. The property location is convenient, as we like to walk to a variety of places. Just up from Lenox Outlet and Yankee Candle. All within walking distance with sidewalks. Property is old and outdated. Nothing new here or anything being refreshed. I do believe the room was clean but it just didn't feel clean when you look at the carpet and the tile in the bathroom. Front desk was friendly enough when checking in but did not see many others throughout the property. For a one night stay this property is adequate but would not be our first choice in the future.
May 10, 2016