Rated 4.4 out of 5 by 132
reviewers.
Rated 4.0 out of 5.0 by Robert954 Great Property but Poor Sales Direction
Having stayed for a second time at this great location for business, my company will not return nor book more than 10 plus rooms for upcoming 6 to 8 weeks, per the lack of attention from the Sales Director. (her name withheld).
Not only would the Sales Director not come out from the back office to meet myself and my company representatives in booking nine more rooms, her promise to adjust the rate the previous day did not happen; the note on the folio to adjust was not made, nor did the front desk team go out of their way to inquire with her or the Manager to make the necessary changes.
Although this was during the Independence Day weekend and passing Hurricane Arthur, the corporate rate for my 5 day stay was the same as the rack rate, except for the Holiday of July 4th.
The fact that the Sales Director did not want to come out of the office and discuss my company returning and blocking off rooms was not a concern of hers. The front desk staff were a little put off in telling me that she was busy and could not come out to discuss.
I trust the property's ADR and Rev Par is justified with the lack of action the Sales Director fails to provide. If the sister property StayBridge Suites had the availability, we would be there, but is not the case. Our rate at a higher rated property is now 84.00 and we shall stay there in the future.
July 7, 2014
Rated 3.0 out of 5.0 by Kanakaloka Mediocre for the price
This is most I ever spent for a room even when using AAA or my corporate rates. Took a long time to check in as the front desk was unorganized and unprepared. Was told that to have a continental breakfast, that is free anywhere else I have stayed, was an additional $9,95.
July 3, 2014
Rated 5.0 out of 5.0 by Mike458 Leisurely comfortable
From the moment we walked past the blocked parking area (where I never saw any work done but 1/2 hour pressure washing) We were thrilled. HI provided beyond our expectations and the staff made sure we were happy in any way they could help. I was disappointed at having to push my own cart around the blocked parking area to and from my car, but it proved to be little effort. I used the internet for my first time and was thrilled at how easily I could make timely reservations, etc. to help my wife enjoy the stay. Thanks (Get a restaurant).
July 3, 2014
Rated 5.0 out of 5.0 by Raditzgirl Great location and reasonable rates, great service
Enjoyed a clean comfortable room with a delicious breakfast breakfast every morning. Staff were polite and helpful. I'd gladly stay here again!
July 3, 2014
Rated 4.0 out of 5.0 by mvl09 Very good and affordable
This is an okay place to stay if you are on business. People are nice, the restaurant and lobby seem a bit busy both at night and in the morning. Everything is normal quality, the room was a suite with three bar stools and a little kitchenette so very spacious.
July 3, 2014
Rated 5.0 out of 5.0 by Robert Z Best hotel on Market st.
This hotel turned out to be much nicer and quieter than expected. The indoor pool is nice in that it keeps people who are not staying there out. The hotel provides clean towels for guests to use at the pool. But so many people come in to the pool and use them and throw them around the place. There were no more towels to use later in the evening and no staff came to clean them up.
That is the only thing we saw that needs attention. Need to be sure that the doors to the hotel in the back lot are shut and locked due to the surrounding neighborhood and people waking down the street outside. This is a rough neighborhood. Market st is not the best location for a nice hotel.
July 3, 2014
Rated 5.0 out of 5.0 by Tracie2114 Awesome room
Very clean, bed was super comfortable and conveniently located. Will only stay there from now on when we visit Wilmington
July 2, 2014
Rated 5.0 out of 5.0 by rac515 The nicest Holiday Inn I have enjoyed
This renovated property made for a very relaxing stay. It was well-updated and clean. I would highly recommend you stay here.
July 2, 2014
- 2014-07-11
- bvseo-cps-pl-PRR
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