 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Very Pricey for Mediocre hotel
Byjbwose
September 28, 2016
Uncomfortable beds and pillows. Hoped to have a good night's sleep before flying out early the next morning. Should have stayed home and parked at the airport instead.
everything was fine
ByMimi Lou
September 26, 2016
I gave good ratings for everything but I was expecting to have a free continental breakfast . just first nice hotel I have stayed at in a long time that didn't offer breakfast with room. ate dinner in restaurant; was not impressed; took a long time. service was fine and got a free ticket for wine which was nice, but food was just not up to standard for such a nice hotel. I don't know about breakfast as I did not eat there the next morning
Nice Hotel
Byrjv1
September 26, 2016
Nice hotel only stayed 1 night for business. Lots of restaurants around, easy getting around wilimington from location
Worst Experience Ever
Bybritishrich68
September 25, 2016
What an awful check in experience at the Holiday Inn, Market St Wilmington. During the booking process I had requested an early check in since I was getting in town on an early flight.
Whilst I know that the preferences you make at the time of booking are not guaranteed, I feel the initial service should have been much better. I was staying an entire week and spending more money than most, surely that counts for something. I am also an IHG SPIRE ELITE which last time I checked holds the highest reward status of the current levels available to Holiday INN.
I got to the hotel around noon and knew I was early and was told I needed to come back around 1pm since no rooms were available. I left and returned at 1.30pm and was told my room still wasn't available due to late check outs. The front reception staff were not that friendly nor did they care about my loyalty to the IHG brand. The restaurant and bar were closed and other than the coffee from the morning breakfast no other refreshments were offered or made available to me.
I clarified with the front desk receptionist how many rooms were on property and was told 127 plus 5 suites and that every single one of them were still not ready.
No offer of water or refreshments, nothing, just left to sit and wait in an empty bar area. I understand that check in technically is not until 3pm but the civility and treatment was poor, I have plenty of hotel choices and the fact that there was zero hospitality was disgusting. I was finally checked in at 2.30 PM, so obviously it is still earlier than 3PM. They refused eye contact or to actually acknowledge me. I am sure out of all of those rooms ONE was clean.
More things wrong in my mind
1. I was never acknowledged as a Spire Elite Member during check in
2. I was not offered 500 points or water which should be offered to me on check in.
3. I asked for a quiet room away from the elevators and was given a room literally one door from the elevators and Ice machine and vending machine. I noticed room 539 had been crossed out and a new number close to the elevators provided. I don’t mind that maybe the check in receptionist was thinking of saving me 30 minutes but I am staying a whole week so I should have been consulted first
4. The sheets are yellowish grey instead of white. On the second day a dirty sheet was left on the bed I wasn't using after house keeping came and it was left in my room for 3 full days until eventually it got removed
5. The computer desk is literally positioned next to the cold air vent which blows right onto you if you sit on the office desk chair. You cannot adjust or tilt the vents to prevent it blowing straight onto you.
6. They gave out free drink coupons to use at the bar; one per night and even on all of those my last name was spelt wrong to add insult to injury.
Having stayed at 100’s of Holiday Inns across the world I am deeply disappointed with this one; so much so, I am really questioning a switch to another loyalty program and brand of hotel. I was not felt to feel valued at all as a customer during this experience. The senior female receptionist at least wasn’t playing with her phone though like the younger blonde haired one and at least communicated. All in all this aged hotel needs a total revamp starting with customer service training.
Convenient reservation on the road
ByDon10256
September 24, 2016
Easily used app to locate and reserve room the day of travel.
Best Deal in Town
ByJimmyJamm
September 22, 2016
I was in-town for a US Navy reunion and I could not be happier the staff was outstanding. I think this hotel was the best value and take pleasure in recommending this property.
Nice
ByDruck
September 21, 2016
Hotel is on a busy street, so plan accordingly.
Hotel was very pleasant to stay in. The bar area was where I spent the majority of my time, and it was well enjoyed. The room was comfortable.
Great Staff
Bylisa1950
September 21, 2016
Had read a negative review on this hotel and was looking elsewhere. I contacted my brother and he recommended we stay there based on his experience.
The staff was exceptional. I had not booked for entire visit and staff worked with me to get us another room and listened to my long list of needs. We will stay there again.
Neat and clean rooms
By
September 19, 2016
The only thing I would change would be the bed. I have a sleep number bed and wish that hotels would consider putting them in their rooms.
Bad Staff Services
Bybwt24
September 19, 2016
-Had to call in for towels
-Discrepancy with bill, and still hasn't been fixed
Convenient location
ByNotGivingName
September 15, 2016
Centrally located in Wilmington. 15 minutes to the airport, 15 minutes to Wrightsville beach, 15 minutes to USS North Carolina. Plenty of restaurants close by as well as convenience stores (Target, CVS, Rite Aid).
Clean and cozy with good proximity to great places
Bybst75
September 09, 2016
This hotel has been updated and the staff and amenities are what you expect from Holiday Inn. The proximity to both Wilmington and Wrightsville Beach make it an easy choice when visiting the area.