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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 675 reviews
90%
Recommend This Property

Ratings Breakdown

675reviews

  • 5 Stars
    385
  • 4 Stars
    196
  • 3 Stars
    48
  • 2 Stars
    29
  • 1 Stars
    17

Not Recognized as PC Member and no Shuttle

By

September 18, 2017

On checking in, I was not recognized as being a member of the PC program despite having Spire Elite status. Room was not upgraded.
In addition, the complimentary Shuttle was not operating when I arrived so I was instructed to take a taxi and I would be reimbursed. They failed to mention that they will not reimburse for the very insignificant tip I left with the driver. Not a huge deal but if I had kept the receipt, I could have expensed the entire thing. The amount is irrelevant - it is a matter of principal. Very poor way to begin a stay.
The rest of the stay was unspectacular - meaning not spectacular but nothing else was wrong. The rooms are starting to show signs of age even though the hotel was recently renovated and more could be done to ensure that the rooms are kept up.

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comfortable and clean

By

September 18, 2017

this holiday inn employs friendly and attentive staff.
they are courteous and helpful

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Excellent customer service, great staff

By

September 14, 2017

club

Every staff member at this hotel was super friendly and accommodating. The senior management went above and beyond for our group. Let us use conference room free of cost, free pizza party for our group of 45 for no apparent reason. Complimentary breakfast was amazing.

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Comfortable bed - staff were very helpful

By

September 13, 2017

club

I know enjoyed my stay, bed was comfortable - however the pull out bed wasn't as comfortable. Excellent service by staff

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Was good

By

September 07, 2017

club

The hallways outside our room were very noisy but otherwise everything was good.

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Stay for business

By

September 05, 2017

club

One night business trip comfortable clean and good location. Front desk staff very friendly.

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Labour day weekend

By

September 04, 2017

My family and I (2 kids and husband) stayed here from Sept 2-3, the hotel in general was clean, although our room not so much. The bathroom was dirty as was the door. We took the kids swimming and the hot tub keys would not turn on nor would the "splash pad". Overall, the hotel was ok. Breakfast was what was expected for a "continental" style although cost of was much higher than what the quality of food was worth.

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Nice hotel

By

September 04, 2017

club

Enjoyed the hotel it was clean and staff friendly. Close to restaurants and shopping and try he surpirt

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Business Stay

By

September 04, 2017

club

Hotel close to airport and Polo Park Mall if your into shopping. Not many restaurants close by.

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good bed

By

August 31, 2017

club

nice staff nice room easy check in easy check out breakfast is not too bad but there have been better elsewhare

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Perfect location

By

August 30, 2017

I like the location of this hotel. Its close to Airport, polo mall and good resturants.

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Friendly hotel staff that goes above and beyond

By

August 30, 2017

club

I really appreciated when they allowed me to do a late checkout, they are very considerate.

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