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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 990 reviews
89%
Recommend This Property

Ratings Breakdown

990reviews

  • 5 Stars
    471
  • 4 Stars
    357
  • 3 Stars
    104
  • 2 Stars
    41
  • 1 Stars
    17

Excellent service

By

March 27, 2017

club

All of the staff where extremely helpful and friendly especially the Night Porter ( I believe his name was John), I wish I had asked for extra pillows etc before my departure day as he explained he would have gotten an extra quilt extra to place on mattress to make me more comfortable.

The restaurant staff for breakfast were outstanding, helpful, kind and caring.

The restaurant staff for dinner were very good but on the 2nd evening there was not enough staff on shift. Due to a large party eating in the restaurant the staff were rushed off their feet and unable to give the outstanding service of the previous evening.

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Noise of rain on roof and gutter above window . During heavy rain had ha day any sleep and mentioned to reception who just said sorry

By

March 26, 2017

As stated above - reception gave no offer whether they will sort it and just said sorry.

Also did not get receipt for evening meal and drink, which I charged to the room. I phoned and got email on 11th March with a receipt for the cost of the room, but no receipt for the evening meal and beverage. I responded straight away and still not had a response. So I have again sent a email requesting for a receipt for e evening meal.

It certainly seems there is no management and ensuring the staff are doing their job. As there was no manager, as such at the hotel on the evening and in the morning.

Very disappointed with this

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Great Stay

By

March 21, 2017

club

Great Stay at the hotel and we had a chance to visit York and surrounding areas

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holiday inn York

By

March 20, 2017

as always friendly and obliging staff. it is value for money and near a frequent bus route to York, but just of A64 ring road

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Service

By

March 18, 2017

club

Superb service. Ideal for getting in to York and its history.

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Good Clean Rooms

By

March 18, 2017

club

Overall a decent hotel. Good value and decent rooms.

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Great stay

By

March 17, 2017

The only problem we had was actually finding the hotel. We don't have SatNav and as the hotel is said to be by the race course we ended up going round the one way system several times before phoning reception who then guided us in! Once there we had a very good night's stay. We booked a taxi to take us into the city centre for dinner. It's only 5 minutes but as we don't know the city it was really useful and very reasonable. The hotel is large and spacious and the night we stayed we found it very quite in our room and had a good night's sleep.

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Comfortable room, good breakfast

By

March 17, 2017

club

Stayed one night, which was unplanned until a few hours before. Everything went smoothly and the breakfast was good.
Not easy to see the entrance to the hotel in the dark when it is the first time visiting. You have to drive slowly on the main road to see where to turn in. A big, clear sign would be a help, even though the hotel is very obvious.

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Staff friendly and welcoming hotel well located for my requirements

By

March 17, 2017

club

The hotel very peaceful and quiet perfectly situated for travel in and around York

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Bathroom too small

By

March 14, 2017

club

I have never seen or built a hotel with such a small bathroom what was the architect and your staff thinking when they built this hotel. We have ben in this same hotel seventeen years ago and will not be back again.

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Comfortable bed and excellent service

By

March 12, 2017

club

Stayed at Holidat Inn York for two nights. Had an Executive Room, comfortable bed and bathroom. Hotel good situation - easy to get into York by bus or taxi. All staff at this hotel were so professional, helpful and pleasant. Breakfast was very good value and the staff so attentive to guests needs. Thank you to Pauline and all staff on breakfast duty you made the start to the day a very good experience.

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Perfect place to stay for easy access to York

By

March 06, 2017

club

We have stayed at this hotel on many occasions and keep returning because it provides good sized, clean rooms at good rates. The staff are friendly and attentive to any needs. Travelling to York from the hotel is easy, you can either arrange for a taxi pickup £6.00 one way to York or from the main road road catch the number 4 bus which passes every ten minutes.

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