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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1168 reviews
89%
Recommend This Property

Ratings Breakdown

1168reviews

  • 5 Stars
    583
  • 4 Stars
    393
  • 3 Stars
    122
  • 2 Stars
    51
  • 1 Stars
    19

Excellent Stay

By

October 21, 2017

club

The food was delicious and the restaurant and bar staff friendly. The reception staff were efficient and friendly. Our guest room was comfortable and clean.

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Impressive

By

October 20, 2017

club

Good clean modern rooms.
Very good experience except for someone trying to enter our room twice during the night.

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Evelyn

By

October 20, 2017

club

A lovely hotel, nice staff, very helpful and friendly. Clean room. Nice breakfast. This hotel is well worth a visit.

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Tired rooms in need of refurbishment

By

October 19, 2017

club

Good location but hotel is in need of refurbishment. Good customer service from George and other breakfast staff.

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Overnight stay in York

By

October 19, 2017

club

Upon our arrival at the venue we were greeted by smiling and amiable staff who dealt with registration efficiently. When we entered our room we were pleasantly surprised at how well appointed the room was. The bed was comfortable and enormous. All was clean and the room was large.

After a pleasant nights sleep we left via the lobby and we were checked out in a efficient way. If I return to York I will definitely bokk here again.

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Great staff

By

October 19, 2017

club

A little further out of the city centre than we wanted, but hotel was good for an overnight sightseeing trip - value for money. Staff were great! Bathroom was tiny.

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BREAK AWAY

By

October 16, 2017

Hotel was very good except for the CAR PARK being in a bad way with Pot holes and poor tarmac.
bathroom had 2 minor repair issues that needed to be attended to.

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Good spot

By

October 14, 2017

Ideal hotel if you don’t want to be in the city centre quick and easy to the ring road. Hotel quite dated needs some attention decor mould in bath room etc.
Dinner was ok very hot when served service ok.
There is a pub across the road as an option.

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Nice hotel but overpriced

By

October 08, 2017

Staff where fantastic and friendly. Hotel is looking dated.

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Brilliant Customer Service

By

October 06, 2017

club

Polite attentive team, made me feel welcomed and a valued guest

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York stay

By

October 06, 2017

club

Nothing bad at all to sat about my stay room really modern and clean! Beds excellent had a really nice sleep. No problems at all

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Stay

By

October 02, 2017

club

Very good stay as per usual. We have stayed here quite a few times and always enjoy ourselves.

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